ServiceNow Business Analyst; SPM

At Accenture Federal Services, nothing matters more than helping the U.S. federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.

Accenture Federal Services has an immediate hiring need for a Service Now Business Analyst. In this role, you will analyze and design new business processes, monitor and provide feedback on process performance, collaborate with business users to identify and define detailed product requirements and use cases, and facilitate process redesign while acting as a liaison to the business community and advising on all change aspects.

• Develop business processes, gather requirements, and develop stories.
• Provide process flow and other required system documentation.
• Build a trusting relationship with major project stakeholders and lead them to adoption of the best solution.
• Assist in quality management reviews and ensure that all business and design requirements are met.
• Assist and sometimes lead test plan development and execution.
• Support Organizational Change Management (OCM) efforts by providing information on the “to be” solution.
• Develop and implement test plans for users through the SDLC.

• 2 years of experience with Service Now.
• Experience developing standard documentation, including requirement and design specifications, use cases, test plans and scripts, and other supporting system documentation.
• Experience working with stakeholders and development team(s) to deliver solutions.

• Training in Service Now Fundamentals.
• Service Now Certified System Administrator (CSA).
• Training or experience in Agile Fundamentals.

• An active Top Secret security clearance with SCI eligibility is required and the candidate must be able to obtain a polygraph.

The pay range for this position in the covered locations is $116,000—$137,300 USD.

• California
• Colorado
• Hawaii
• Illinois
• Maryland
• Massachusetts
• Minnesota
• New Jersey
• New York
• Washington
• Vermont
• the District of Columbia
• the city of Cleveland

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an affirmative action employer for veterans and individuals with disabilities, Accenture Federal Services is committed to providing veteran employment opportunities to our service men and women.

Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture Federal Services and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

Applicants for employment in the U.S. must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against…