Customer Technical Technician

Customer Technical Technician

Job Location s: US-VA-Springfield

Requisition :

Position Category:
Customer Service

Clearance:
Public Trust

Peraton is seeking a Customer Technical Technician to be part of a high-impact, hands-on team supporting the U.S. Department of Homeland Security (DHS) at one of its critical warehouse locations in Springfield, VA. The IT Technician will play a pivotal role in keeping our nation's transportation infrastructure running securely and efficiently. You'll provide both remote and on-site support, ensuring end-user devices and network systems are fully operational for new installations and break/fix incidents.

The ideal candidate is a tech-savvy professional who excels in a hands-on, fast-paced airport environment. If you have a passion for problem-solving, delivering exceptional customer service, and supporting national security, this is your chance to make a meaningful impact on a mission that truly matters.

Day to Day Work Responsibilities:

• Deliver professional, high-quality services across a variety of technologies at DHS TSA headquarters, airports, and other off-site locations.
• Provide hands‑on technical support for a wide range of IT and network systems including:
  • Cisco switches, fiber backbones, and network infrastructure
  • Desktops, laptops, tablets, printers, scanners, and peripherals
  • Communication equipment (VoIP phones, cell phones, VTC units)
  • Transportation security systems such as duress alarms and Electronic Time and Attendance System (eTAS) clocks
• Troubleshoot and resolve hardware, software, and network issues both remotely and in‑person.
• Perform installation and configuration of end‑user devices such as laptops, mobile devices, VTC units, and other peripherals.
• Support infrastructure components like fiber backbones, patch panels, and network interconnectivity, ensuring secure and reliable communications.
• Log and manage updates through a ticketing system, maintaining accurate asset and configuration records.
• Conduct routine IT inventory audits, update cabinet documentation, and ensure equipment records are current.
• Partner with Peraton leadership to recommend technology and process improvements that enhance service delivery and customer experience.
• Deliver support with a professional presence – often directly assisting senior government personnel in high‑profile environments.
• Provides technical support for end‑user devices hardware (laptops, desktops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), network infrastructure (routers, switches, etc.), Voice over Internet Protocol (VoIP), audiovisual display systems, analog and wireless technologies.
• Schedules and coordinates customer desk‑side support for the installation of new software or to perform hardware or software break/fix activities.
• Investigates and resolves all connectivity issues related to end‑user, site infrastructure and STIP IT equipment.

• Bachelor's degree and 0 years’ experience or Associate's degree and 2 years’ experience or HS diploma/equivalent and 4 years of experience.
• U.S. Citizenship required; must have the ability to obtain/maintain a DHS Entrance on Duty (EOD) clearance.
• Experience supporting end‑user IT hardware and software in a desk‑side or field service environment.
• Experience supporting variety of IT technologies (laptops, mobile devices, etc.).
• Excellent communication skills and the ability to support senior‑level government staff with professionalism.

• Prior experience supporting DHS or other federal agencies.
• Industry certifications such as CompTIA A+, Network+, Cisco, or Microsoft credentials.
• Familiarity with Cisco switch installations and complex fiber backbone configurations.
• Working knowledge of Cat6 and fiber patching, installation, and repairs.

• Ability to spend 4+ hours per day on your feet, often walking long distances throughout airport and office environments to support customer equipment.
• Ability to lift 40-50 pounds when installing IT equipment.
• Ability to push/pull carts to transport equipment.
• Ability to kneel, bend, and reach under desks to connect or repair cabling, and…