Information Technology Innovation Lead

Job Summary

The Innovation Lead will plan and conduct business process reengineering, continuous improvement, and innovation activities across a large IT services program. This role will manage the cost, schedule, and quality of reengineering tasks; define information needs; develop business and data architecture inputs; gather requirements; conduct interviews, workshops, and focus groups; and develop recommended solutions that improve service delivery, efficiency, automation, customer experience, and mission outcomes.

• Lead the program’s innovation, modernization, and continuous improvement function.
• Plan and conduct business process reengineering engagements.
• Manage cost, schedule, and quality of improvement and reengineering tasks.
• Define information needs and develop business, process, and data architecture inputs.
• Translate business requirements into improvement opportunities and technical architecture inputs.
• Conduct stakeholder interviews, workshops, working sessions, and focus groups.
• Develop recommended solutions, business cases, pilot concepts, implementation plans, and benefits tracking approaches.
• Identify opportunities for automation, workflow optimization, self‑service, knowledge improvement, reporting enhancement, and operational efficiency.
• Prepare materials for innovation reviews, optimization reviews, and leadership decision forums.
• Track implementation status, realized benefits, risks, lessons learned, and sustainment actions.
• Use operational data, service metrics, customer feedback, quality findings, and root cause analysis to prioritize improvement opportunities.
• Partner with program leadership, ITSM, service desk, field operations, engineering, and stakeholder teams to embed improvements into day‑to‑day operations.

• Master’s degree (degree substitution: one-one-half years of additional experience may substitute for one year of a typical degree program)
• Minimum 10 years of experience supporting IT Innovation roles/responsibilities listed above.
• Lean Six Sigma Green Belt or Black Belt.
• Agile, Scrum, SAFe, human‑centered design, or design thinking certification.

• Experience with Service Now optimization, service desk automation, digital assistants, AI‑enabled support, knowledge management, or workflow automation.
• Experience supporting large‑scale IT operations, end‑user support, field support, or service management transformation programs.

NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $129,360 - $215,600. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. If the position offered is temporary, the position will not be eligible for incentive compensation.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance program, participation in a 401(k) program with company match, and additional voluntary or legally‑required benefits.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For our EEO Policy Statement, please note that we comply with all relevant laws. For Pay Transparency information, please consult our available resources. The company provides an inclusive, adaptable, and forward‑thinking environment for all employees.