ServiceNow Developer; CI

Due to the nature of our work, Insight Xcite does not sponsor or process security clearances at this time.

Applicants must currently possess an active TS/SCI with a Counterintelligence (CI) Polygraph to be considered for employment.

Please do not apply if you do not currently hold this level of clearance.

All Insight Xcite positions are onsite. We do not offer remote or hybrid opportunities.

Applicants must be willing and able to work in person at the designated customer location

At Insight Xcite, we believe exceptional employees deserve meaningful support, competitive compensation, and benefits that make a real difference. We are committed to investing in our team both professionally and personally.

• 100% employer-paid medical, dental, and vision coverage for employees
• Unlimited PTO plus annual Flex Bonus earning opportunities
• Annual compensation and performance review process, including opportunities for salary increases
• 401(k) with immediate vesting and company contributions with no employee match requirement
• Insight Essentials lifestyle and wellness benefit
• Employee referral bonus program
• Professional development and career growth support
• Opportunity to support impactful national security missions in a highly collaborative environment
• Additional employee programs and benefits available

Insight Xcite is seeking an experienced Service Now Developer with hands‑on platform development and configuration experience supporting enterprise environments within the Intelligence Community. This role involves designing, developing, configuring, and maintaining Service Now applications and platform capabilities supporting high‑priority customer missions. The ideal candidate has strong Service Now development experience, enjoys solving complex technical challenges, and thrives in collaborative engineering environments supporting secure enterprise systems.

Compensation is determined based on experience, technical expertise, certifications, mission requirements, and overall alignment with customer and contract needs.

• Design, develop, configure, and maintain Service Now applications and platform capabilities
• Support implementation and enhancement of Service Now modules and workflows
• Develop integrations between Service Now and external systems
• Configure forms, workflows, business rules, UI policies, and Flow Designer solutions
• Support CMDB, ITSM, asset management, and operational support initiatives
• Troubleshoot and resolve platform, integration, and performance issues
• Collaborate with engineers, administrators, and operational stakeholders
• Develop and maintain technical documentation and platform configurations

• Active TS/SCI with a Counterintelligence (CI) Polygraph
• Minimum 6 years of software development or platform engineering experience
• Hands‑on experience developing, configuring, and supporting Service Now platform capabilities in enterprise environments
• Experience with one or more Service Now modules such as ITSM, CMDB, HAM/SAM, Service Portal, or Flow Designer
• Experience developing integrations and workflows
• Understanding of ITSM and enterprise service management concepts
• Strong troubleshooting and analytical skills

• Experience with CMDB, HAM/SAM, Service Catalog, or Service Portal
• Experience with Flow Designer and scoped applications
• Experience supporting Intelligence Community or government environments
• Service Now certifications
• Experience with Agile development methodologies
• Strong written and verbal communication skills

Insight Xcite is a mission‑focused consulting firm supporting critical government programs through data‑driven engineering, technology, cybersecurity, analytics, and operational expertise. We partner with customers across the national security community to deliver innovative solutions in highly secure, fast‑paced environments.

Our teams are composed of experienced professionals who thrive on collaboration, accountability, and supporting mission success. We value technical excellence, integrity, and employees who are committed to solving complex challenges and making an impact.

The pay range for this role is:

180, USD per year (Government Client Site – Springfield VA)