Client Success Manager

All applications must be submitted using the URL provided and a PDF resume provide, Linked In messages will not be considered.

Resilient IT is a leading Managed Service Provider (MSP) and cybersecurity firm helping organizations improve security, achieve compliance, and leverage technology to support business objectives.

As an Authorized C3

PAO, CMMC Level 2 Certified MSP, we work with organizations that require a trusted partner to help them navigate cybersecurity, compliance, operational challenges, and business growth.

We believe technology is only valuable when it supports business outcomes. Our mission is to help clients succeed by aligning our services with their goals, priorities, and evolving needs.

The Client Success Manager serves as the primary advocate and relationship owner for assigned clients.

This role is responsible for ensuring clients receive exceptional value from their partnership with Resilient IT by maintaining strong relationships, facilitating strategic discussions, aligning services with business objectives, and helping clients navigate operational, cybersecurity, and compliance challenges.

The ideal candidate is a proactive relationship builder who enjoys working closely with business leaders, understanding their goals, and ensuring they have the resources, guidance, and support needed to succeed.

This is not a quota-driven sales position. Success is measured by client satisfaction, retention, strategic alignment, and long-term relationship growth.