ServiceNow Technical Business Analyst
Job in
Springfield, Fairfax County, Virginia, 22161, USA
Listed on 2026-06-05
Listing for:
HII Mission Technologies Division
Full Time
position Listed on 2026-06-05
Job specializations:
-
IT/Tech
Cybersecurity, Business Systems/ Tech Analyst, IT Business Analyst, Data Analyst
Job Description & How to Apply Below
Employment Type:
Full Time/Salaried/Exempt Anticipated Salary Range: $90,418.00 - $ Security Clearance: TS/SCI Level of
Experience:
Mid This opportunity resides with Warfare Systems (WS), a business group within HII’s Mission Technologies division. Warfare Systems comprises cyber and mission IT; electronic warfare; and C5
ISR systems. HII works within our nation’s intelligence and cyber operations communities to defend our interests in cyberspace and anticipate emerging threats. Our capabilities in cybersecurity, network architecture, reverse engineering, software and hardware development uniquely enable us to support sensitive missions for the U.S. military and federal agency partners. Leadership Mindset at HII – Mission Technologies Leadership at HII is a mindset, not a title.
Through our Leadership Capability Framework, we define how every team member contributes to our mission and culture:
Know & Grow Your People – Commit to learning and supporting team success. Build Relationships – Communicate openly, collaborate well, and build trust. Take Ownership – Deliver on commitments and take pride in your work. Customer First – Focus on the mission and those we serve. Shape the Future – Bring ideas, curiosity, and continuous improvement. Act with Urgency – Take initiative and follow through with purpose.
These capabilities guide how all employees contribute to our shared success across Mission Technologies.
Job Description HII Mission Technologies is seeking an experienced Service Now Technical Business Analyst. This role will bridge the gap between business needs and IT capabilities by configuring, supporting, and optimizing the Service Now platform. They will translate business requirements into technical user stories, manage workflow design, perform system administration (UI policies, business rules), and support ITSM operations. If you are passionate about business, bringing requirements to life and making a direct impact on your team, this is the role for you!
Level 3 salary range: 90, Level 4 salary range: 113
- Essential
Job Responsibilities Lead solution design and requirement decomposition, translating mission/business needs into technically sound Service Now designs (data model, workflows, integrations) Facilitate deep-dive working sessions with stakeholders and engineers to define processes, validate assumptions, and align on scalable platform solutions Produce high-quality design artifacts (user stories, acceptance criteria, data mappings, workflow diagrams) that are implementation-ready for development teams Drive OOTB-first design decisions, evaluating tradeoffs across configuration vs customization with a focus on maintainability and upgradeability Partner closely with developers and architects to refine backlog, resolve technical ambiguities, and ensure alignment to platform standards (CMDB/CSDM, security, governance) Support testing and validation efforts, ensuring delivered solutions meet functional, technical, and data integrity requirements
Minimum Qualifications Level 3 : 6 years relevant experience with Bachelors in related field; 4 years relevant experience with Masters in related field; or High School Diploma or equivalent and 10 years relevant experience. Level 4: 10 years relevant experience with Bachelors in related field; 8 years relevant experience with Masters in related field; or High School Diploma or equivalent and 14 years relevant experience.
Required experience:
5+ years as a Business Analyst with at least 3 years Business Analyst Supporting Service Now implementations. Experience translating business requirements into technical stories and acceptance criteria, facilitating requirements gathering sessions with stakeholders, and documenting users stories, functional requirements, process flows, and acceptance criteria. Experience working on/with Agile/Scrum delivery teams Security + Certification to be obtained within 3 monhts of hire.
TS/SCI clearance required at time of hire with ability to obtain Poly. Preferred Requirements Desired certifications or training:
Service Now Certified Implementation Specialist –…
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