Network Operations Lead

Network Operations Lead

We are seeking a Network Operations Lead to join our team supporting a National law enforcement agency NOC. The role provides real‑time incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation, problem management and resolution, and coordination of network communications, utilization and availability analysis and reporting. The NOC is staffed 24x7x365 with three shifts of mid‑to‑senior level contract technicians and handles approximately 4,000 tickets a month.

• Provides technical guidance for directing and monitoring information systems operations.
• Plans, organizes, and directs the Network Operations Team to ensure the stable operation of the network infrastructure.
• Maintains, supports, and optimizes key functional areas, particularly network infrastructure, server infrastructure, network security, telecommunications systems and service desk.
• Manages and sets priorities for monitoring and maintenance of network systems, including LANs, WANs, Internet, intranet, wireless, and the Network Management Operations team.
• Provides support to end users, operations personnel, and strategic program management.
• Ensures effective monitoring and response to hardware, software, and network problems.
• Coordinates and manages routine testing and analysis of all elements of the network facilities.
• Schedules and directs activities to resolve hardware and software problems in a timely and accurate fashion.

• Ten plus years of senior level experience administering enterprise infrastructures in large enterprises.
• Working knowledge of networking concepts, infrastructure, and equipment (routers, switches, firewalls, load balancers).
• Experience implementing and administering an enterprise‑wide monitoring system for servers, networking devices, and applications.
• Routing and switching and firewall SME with six plus years of experience.
• Demonstrated experience supporting government agencies, customers or contracts within federal environments, including the Intelligence Community, Department of Defense, Federal Civil agencies, and military organizations. Prior experience supporting a similar contract is highly desirable.

• Preferred: CCNP, CCDP, or CCIE.

• Bachelor’s degree in related technical field or equivalent experience.

• Background investigation required. U.S. citizen required.

• Oral communication
• Written communication
• Strategic thinking
• Technical expertise
• Initiative
• Innovation
• Results oriented
• Teamwork

• Location:
  
  Springfield or Ashburn, Virginia.
• Remote or In‑Person: 100% Onsite.
• Type of environment:
  Office.
• Noise level:
  Medium.
• Work schedule:
  
  Day shift Monday – Friday.
• Amount of travel:
  Less than 10%.

Full‑time employees receive a competitive benefits package including health, dental, vision, 401K, life insurance, short‑term and long‑term disability plans, vacation time and holidays.

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. Tek Synap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”).

This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. Tek Synap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities.