Jr. Audio Visual Support Technician; Conference Center

Position: Jr. Audio Visual Support Technician (Conference Center)
** Req :
** RQ221567

** Type of

Requisition :
** Regular

** Clearance Level Must Be Able to Obtain:
** Top Secret SCI + Polygraph

** Public Trust/Other

Required:

** None

** Job Family:
** Network and Telecommunications

*
* Skills:

*
* Audiovisual Equipment,IT Troubleshooting,Workstation Support

*
* Experience:

*
* 3 + years of related experience

** US Citizenship

Required:

*
* Yes

*
* Job Description:

*
* Transform technology into opportunity as an Audio-Visual Support Technician (Conference Center) with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As an Audio-Visual Support Technician (Conference Center) you will help ensure today is safe and tomorrow is smarter. Our work depends on TS/SCI cleared Audio Visual Support Technician (Conference Center) joining our team to support our intelligence customer in Springfield, VA.

** HOW AN AUDIO-VISUAL SUPPORT TECHNICIAN (CONFERENCE CENTER) WILL MAKE AN IMPACT*
* The Conference Center Audio Visual Support Technician provides support to the NCE Conference Center under the UDS Contract.  This requires an individual who possesses a diverse set of technical skills, is proactive, flexible, and open to cross training.

*
* Primary Responsibilities:

*
* + Serve as an Conference Center Audio Visual Liaison for all events

+ Facilitate meetings and engage regularly with customers to:

+ Coordinate and plan emerging customer requirements for conference center events

+ Address AV/IT related questions or concerns

+ Provide situational awareness to Conference Center stakeholders concerning upcoming maintenance of AV/IT systems or technology refresh efforts associated with systems installed in the Conference Center spaces

+ Provide live event support

+ Maintain IT and AV equipment related to information displays, digital signage, monitors, laptops, video recording devices and other related end user devices

+ Operate and manage equipment for presentations, sound, lighting and audio/video conferencing

+ Develop Standard Operating Procedures (SOPs) for utilization of Conference Center equipment

+ Escalate AV/IT issues to Tier 3 when needed

+ Provide workstation (thick and thin client), VoIP Device, and voice and video conference support, which may include:

+ Resolve AV/IT incidents from cradle to grave, working closely with engineering teams and other ISP Contractor Stakeholders when AV/IT issues require Tier 3 escalation or have dependencies external to the UDS contract

+ Provide user education and training in basic hardware and software functions

+ Create and maintain documentation and SOPs to train new employees

+ Identify and execute process improvements and other enhancements that improve operational efficiency.

** WHAT YOU'LL NEED TO SUCCEED:*
* TS/SCI Clearance w/ ability to obtain CI Poly

*
* Basic Qualifications:

*
* + Knowledge in one or more of the following areas:

+ AMX, Crestron, and Extron A/V equipment

+ AMX touch panels

+ Camera control

+ Production switcher

+ Audio signals

+ Video signals

+ Understanding of audio mixers and speakers

+ Understanding of audio and video connections

+ Workstations (thin and thick clients)

+ Monitors

+ Audio Visual Services

+ Voice and VTC Support Services

+ Excellent troubleshooting capabilities and strong communication skills.

+ Strong work ethic and attention to detail

+ Strong organizational skills

+ Strong writing skills (document creation and management)

+ Strong time management skills and ability to work flexible schedules to meet job requirements

+ Ability to work independently on projects and/or tasks

+ Ability to regularly stand and walk between buildings on a large campus

+ Ability to move and lift A/V equipment, monitors, and other hardware

+ Experience and/or knowledgeable with Windows 11

+ Technical understanding of Microsoft Office applications (Outlook; Word; Excel; PowerPoint; etc.)

+ Team player and willing to both share knowledge and learn from others to ensure team's success

+ Enthusiasm and ability to adapt to new and changing technologies

*
* Education & Experience:

*
* + Requires…