O&M Manager​/Deputy Program Manager

Position: O&M Manager / Deputy Program Manager
Description & Requirements

The Deputy Program Manager supports the Program Manager in executing a large-scale federal services contract, ensuring effective delivery across operations, cybersecurity, and modernization efforts. Oversees day-to-day coordination of cross-functional teams, tracks cost, schedule, and performance metrics, and supports stakeholder engagement and program reporting to ensure alignment with contract requirements and mission objectives.

Maximus is a trusted federal partner supporting mission-critical programs across national security, defense, and public service delivery. Our work focuses on sustaining, operating, and improving essential government systems and services, with proven operational excellence, and a commitment to mission success for our customers.

Joining Maximus means becoming part of a collaborative, mission-driven organization where teamwork, accountability, and professional growth are core to how we operate. We invest in our workforce through training, education, and career development, empowering professionals to deliver high-impact solutions while contributing to outcomes that matter at a national scale.

This position is contingent upon contract award and position availability. Selected candidates will receive a contingent offer of employment, which will become final only upon successful contract award to Maximus, availability of the position, and receipt of authorization to proceed.

Ability to obtain and maintain a Public Trust is required. An active Public Trust and/or DHS suitability is preferred.
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS
236, M3, Band 7

Job-Specific Essential Duties and Responsibilities:

- Support the Program Manager in execution of a large-scale IT enterprise services program, ensuring delivery across operations, cybersecurity, and modernization work streams.

- Oversee day-to-day program operations, including coordination across service delivery teams (service desk, infrastructure, cloud, cybersecurity, and field support).

- Support the management of cost, schedule, and performance metrics to ensure alignment with contract requirements and service level agreements (SLAs).

- Coordinate with technical and functional leads to resolve operational issues, remove execution barriers, and maintain delivery tempo.

- Support O&M reporting, including dashboards, metrics, risk/issue tracking, and executive-level status updates.

- Support customer engagement activities, interfacing regularly with stakeholders and ensuring responsiveness to evolving mission needs.

- Maintain risk, issue, and opportunity registers, driving mitigation planning and continuous improvement actions.

- Assist with workforce planning, staffing alignment, and performance management across a distributed team environment.

- Ensure adherence to ITIL-based service management processes, compliance requirements, and quality standards.

Job-Specific Minimum Requirements:

- Bachelor's degree in IT, Engineering, or related field (Experience may substitute for degree).

- 8+ years of relevant experience supporting federal IT programs.

- 4+ years of experience in program or project management leadership roles.

- Demonstrated experience managing or supporting federal IT service delivery programs involving operations, maintenance, and/or modernization activities.

- Experience tracking and reporting cost, schedule, and performance (CSP) metrics, including use of structured reporting (dashboards, status reports, or similar artifacts).

- Experience coordinating cross-functional teams (e.g., operations, infrastructure, cybersecurity, or application support teams) in a delivery environment.

- Demonstrated ability to support or lead program execution activities, including task coordination, issue resolution, and delivery tracking.

- Experience interfacing with government stakeholders or customer representatives in a delivery or reporting capacity.

- Experience maintaining risk and issue logs, including tracking mitigation actions and supporting resolution.

- Proficiency in Microsoft Office tools (especially Excel and PowerPoint) for program reporting, data tracking, and briefing development.

Preferred Skills and Qualifications:

- Prior experience supporting federal government programs, especially enterprise IT environments.

- Experience supporting large-scale IT managed services contracts (multi-location, multi-tower delivery).

- Experience with ITIL-based service management processes (incident, problem, change, configuration management).

- Experience with ITSM tools (e.g., Service Now) for ticketing, reporting, and workflow management.

- Experience supporting digital modernization initiatives such as cloud migration, automation, or cybersecurity enhancements.

- Demonstrated ability to produce and deliver executive-level briefings and performance reporting.

- Experience supporting workforce management or staffing coordination in a program environment.

- Relevant certifications such as PMP, ITIL…