ServiceNow Business Analyst - HRSD

Company Overview

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.

Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands‑on experience, certifications, industry training and more.

Join us to drive positive, lasting change that moves missions and the government forward!

As the top‑ranked Service Now solution provider, we offer federal agencies the deepest capabilities, resources, and experience for their projects. Join our team as a developer implementing Service Now for a large federal agency. Work on a team responsible for the implementation and configuration of multiple modules and capabilities, specifically within the HR Service Delivery (HRSD) suite of applications. Develop a thorough understanding of the requirements then apply industry best practices and detailed knowledge of Service Now to design an optimal solution that supports the business process that meets or exceeds functional requirements.

• Developing business processes, gathering requirements and developing stories
• Provide process flow and other required system documentation
• Build a trusting relationship with major project stakeholders and leads them to adoption of the best solution
• Assist in quality management reviews and ensures that all business and design requirements are met
• May also assist and sometimes lead test plan development and execution
• Supports Organizational Change Management (OCM) efforts by providing information on the “to be” solution

• At least 1 year of experience with Service Now
• Experience developing standard documentation, including requirement and design specifications, use cases, test plans and scripts and other supporting system documentation
• Experience working with stakeholders and development team(s) to deliver solutions

• Training in Service Now Fundamentals
• Service Now Certified System Administrator (CSA)
• Training or experience in Agile Fundamentals
• Experience with HR Service Delivery (HRSD) within Service Now

• Must have active Top Secret clearance and be willing and capable of obtaining SCI and CI poly

For hired roles based on labor costs in the following locations:
California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, District of Columbia, and the city of Cleveland.

Base pay range: $102,100 - $149,300 USD.

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the Accenture Federal Services Equal Opportunity Policy Statement.

Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture Federal Services and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.