Pending TSA Field IT Operations & Customer Support

Job Description

SAIC is seeking incumbent and external talent to support the Department of Homeland Security (DHS) Transportation Security Administration (TSA) Field Operations & Customer Support (FOCUS) program. FOCUS will deliver nationwide IT end-user and field support services to approximately 85,000 TSA users at more than 500 locations, supporting TSA’s Office of Information Technology (OIT). Positions are contingent upon contract award. Award is anticipated no later than early July with Transition beginning shortly after.

Positions will be located on site at locations across the United States.

• SPOC / Service Desk Agents (Tier 1 customer support.)
• Site Support Technicians / Field IT Specialists (on-site, desk-side support.)
• Regional Service Delivery Managers (RSDM.)
• IMAC / Field Project Technicians.
• DRSN Network Engineers (Freedom Center / Site W.)
• WebEOC Application Developers.
• Asset Management Specialists (Sunflower / Property Custodian.)
• HQ Telecom & AV/VTC Support Technicians.
• Land Mobile Radio (LMR) Technicians.
• Program/Project Management & QA Leadership.

• All positions will require a minimum US citizenship and ability to obtain and maintain a minimum of a DHS Public Trust. Some positions require a Secret and Top Secret.
• Educations requirements will vary by position
  • Service Desk/Site Technician/Field IT have a minimum requirement of High School Degree, Associates preferred with 2-5 years of related experience.
  • Engineers/Managers require a minimum Bachelor's degree in related field plus 5-10 years of related experience.

• ITIL Foundation Certification.
• CompTIA A+ Certification.
• Experience with ITSM Ticketing tools (e.g. Service Now).
• Experience with Cloud-Based Contact Center Platforms (e.g. AWS Connect.)

Target salary range $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.