End-User Computing Technician

Position Details

• Requisition Number: 29120
• Employment Type:
  
  Full Time/Salaried/Exempt
• Required Travel: 0 - 10%
• Anticipated Salary Range: $55,801.00 - $
• Level of
  
  Experience:
  
  Mid
• Security Clearance: TS/SCI

HII’s Mission Technologies division is dedicated to delivering cutting‑edge solutions that advance national security and defense objectives. This position is part of our Cyber and Intelligence division, which plays a critical role in supporting Enterprise‑Level Security and Modernization efforts across IT infrastructure, cybersecurity, physical facilities, and personnel operations.

The selected candidate will contribute to a high‑impact government program focused on enhancing and securing mission‑critical systems and environments. Due to the classified nature of the mission and the sensitivity of the operational environment, an active TS/SCI security clearance will be required. Candidate must be willing to obtain and maintain a CI poly.

• End‑User Computing Technician I: $65,000 - $85,000
• End‑User Computing Technician II: $80,000 - $105,000
• End‑User Computing Technician III: $100,000 - $125,000

• You will provide advanced desktop support and hands‑on troubleshooting for end user computing environments, ensuring users have reliable, secure, and well‑functioning workstations, peripherals, and productivity tools.
• In this role, you apply mid to senior level expertise to diagnose complex issues, support hardware and software life cycles, and maintain a high quality user experience across the organization.
• Key responsibilities include resolving escalated service desk tickets, performing workstation deployments and configurations, and supporting operating system and application updates.
• You will troubleshoot Windows and Citrix issues; configure and maintain endpoint security tools; and support peripheral devices, network connectivity, and user authentication problems.
• You may also participate in hardware lifecycle planning, software packaging and distribution, and documentation of support procedures.
• Additionally, you will contribute to process improvements, assist with inventory accuracy, mentor junior technicians, and ensure end user computing systems remain stable, secure, and aligned with organizational policies and operational needs.

• 5+ years progressively responsible IT desktop administrator experience
• Demonstrated proficiency and expertise in the following:
  • Deploying and managing Windows or Thin Linux end‑client solutions
  • Providing support to a variety of EUC platforms and applications such as thick, thin, and zero clients with Citrix Zen desktop, appV, Dell Wyse Manager, and Windows Terminal Services
  • Installing, configuring, monitoring, and troubleshooting Microsoft and third‑party applications
  • Patching operating systems and applications via MECM/SCCM, to include research, testing, installation, troubleshooting, and rollback.
  • Applying and maintaining a standard security configuration based on SRGs and STIGs.
• TS/SCI clearance required with ability to obtain and maintain CI Poly
• Must meet DoD 8140/CSWF for 451‑Intermediate or be willing to obtain the appropriate credential within 6 months

• Microsoft operating system formal training or vendor certifications
• Experience leveraging scripting technologies (e.g., Power Shell, Batch, VBScript)
• Familiarity with the following:
  • Remote monitoring and management tools to troubleshoot, assess, and resolve issues across a globally distributed IT enterprise
  • Basic network concepts and troubleshooting techniques
  • Supporting internally escalated tickets from a Service Desk team

Lifting, bending and stooping can be expected in this position to include installing equipment under desks or from ladders in office environments.

The listed salary range for this role is intended as a good faith estimate based on the role's location, expectations, and responsibilities. When extending an offer, HII’s Mission Technologies division takes a variety of factors into consideration which include, but are not limited to, the role's function and a…