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Tier-1 Help Desk Specialist — LMS Support & Training
Job in
Springfield, Fairfax County, Virginia, 22161, USA
Listed on 2026-07-17
Listing for:
Concept Plus LLC
Full Time, Apprenticeship/Internship
position Listed on 2026-07-17
Job specializations:
-
IT/Tech
HelpDesk/Support -
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep
Job Description & How to Apply Below
Concept Plus LLC is seeking a Help Desk Specialist to deliver Tier-1 support for the WarU Learning Management System and related tools. You will assist a broad user community with navigation, account and course‑related needs, and timely issue resolution.
The role emphasizes professional communication, empathy, and accurate ticket documentation, with duties including handling calls, emails, and tickets, following up on issues, and guiding users toward effective solutions.
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