IT Service Engineer

To strengthen our US Operations and Support team, we are looking for an IT Service Engineer. The role of the IT Service Engineer is to support hardware devices, applications and systems used within the company’s solutions, providing implementation support and guidance to field support technicians, and managing monitoring of solution connectivity, function and performance. This role involves solving technical problems and providing technical consultation to other teams in the company for troubleshooting existing systems.

It requires knowledge of incident, problem, change and release management lifecycle using best practices and company standards.

• Maintain hardware and software solutions in high‑availability and production environments.
• Diagnose and resolve system, performance and data issues.
• Coordinate service activities with other teams and technical resources.
• Identify and find solutions to address situations requiring urgent attention.
• Troubleshoot performance issues.
• Manage spare parts inventories for hardware solutions.
• Perform electrical or mechanical installation support and repairs of SICPA hardware and peripheral components.
• Anticipate and introduce new servicing tools to monitor and troubleshoot applications.
• Provide assistance to field technicians and answer technical queries.
• Perform and develop monitoring activities.
• Analyze recurring and intermittent problems.
• Strong will to adhere to best practices.
• Provide technology mentoring and guidance to more junior employees.
• Provide clear and accessible technical information to senior management.

• Engineering or equivalent degree in a technical discipline related to IT. Vocational and “on the job” training will be considered.
• Proven experience integrating vision systems such as cameras or computer vision into solutions for external customers.
• At least 2 years of experience in supporting production systems with external users and stakeholders.
• Experience with multi‑national teams, where partition of tasks may spread across several geographical entities.
• Interest in monitoring technology trends and continuous self‑improvement.
• Ability to think strategically and in the long term.
• Good knowledge of Splunk, integrated hardware solutions (e.g. PLCs), networking and support of interconnected devices, ITIL practices.
• Ability to communicate and interact effectively on technical subject matter with non‑specialists.
• Availability for international travel desired.
• Excellent communication and English language skills.

SICPA Securink Corporation is committed to making its electronic and information technologies accessible to individuals with disabilities by meeting or exceeding the requirements of Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. If you are a qualified individual with a disability or a disabled veteran, and are unable or limited in your ability to use or access our Careers site as a result of your disability, you have the right to receive assistance in completing the application process.

To request an accommodation, please contact us for further assistance.

SICPA Securink Corporation is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, national origin, age, protected veteran status, or disability status. For more information on or to view our EEO policy, please contact Human Resources.