Tier 3 Audio Visual Technician
Listed on 2026-07-19
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IT/Tech
Systems Engineer, IT Support, Technical Support
Audio Visual Technician
Responsibilities
Serve as the Tier 3 escalation point for complex AV, VTC, and collaboration system issues.
Provide operations and maintenance support for enterprise AV systems, executive conference rooms, briefing centers, and collaboration spaces.
Support scheduling, setup, and execution of meetings, presentations, and video teleconferences.
Troubleshoot and resolve hardware, software, network, and control system issues affecting AV operations.
Perform root cause analysis and implement corrective actions to prevent recurring issues.
Coordinate with network, cybersecurity, facilities, and engineering teams to resolve integrated system problems.
Develop and maintain technical documentation, system configurations, and standard operating procedures.
Support approximately ten (10) conference rooms and meeting spaces.
Ensure conference rooms remain operational, secure, and mission ready.
Coordinate room scheduling and meeting support requirements as needed.
Support installation, integration, testing, and commissioning of AV and VTC systems.
Build, wire, label, and test equipment racks in accordance with engineering designs and industry standards.
Conduct bench testing and system validation prior to deployment.
Verify system functionality, signal flow, control programming, and interoperability between integrated components.
Participate in factory acceptance testing (FAT), site acceptance testing (SAT), and customer turnover activities.
Assist with technology refreshes, upgrades, and modernization initiatives.
Support AV systems operating within secure government and classified environments.
Ensure compliance with Department of Defense (DoD), Intelligence Community (IC), and agency security requirements.
Verify secure operation of AV systems supporting Sensitive Compartmented Information Facility (SCIF) environments.
Ensure proper handling, transmission, and protection of classified and controlled information.
Support implementation of cybersecurity and information assurance requirements affecting AV systems.
Provide technical oversight during AV installation and modernization projects.
Review installation quality and ensure compliance with design specifications and customer requirements.
Identify technical risks and recommend mitigation strategies.
Coordinate with customers, vendors, subcontractors, and project stakeholders.
Support project documentation, punch-list resolution, and closeout activities.
Provide regular project and system status updates to management.
Install, terminate, test, and troubleshoot structured cabling systems, including:
Category 5e/6 cabling
Fiber optic cabling
HDMI, DVI, and Display Port connectivity
Audio and video transport systems
Control system infrastructure
Support deployment of audio conferencing, video conferencing, digital signage, distributed audio, and presentation systems.
Required Qualifications
Active Top Secret (TS) security clearance with SCI eligibility.
Minimum 5 years of experience supporting enterprise Audio Visual, Unified Communications, or Video Teleconferencing systems.
Experience supporting secure government, Department of Defense, or Intelligence Community environments.
Advanced troubleshooting experience with AV control systems, DSPs, video distribution, and conferencing technologies.
Experience with AV system integration, rack fabrication, testing, and commissioning.
Strong understanding of AV signal flow, networking fundamentals, and system interoperability.
Experience supporting:
Microsoft Teams Rooms
Cisco Codecs
Digital signage systems
Executive conference room technologies
Proficiency with Microsoft Office 365.
Ability to read and interpret AV drawings, schematics, wiring diagrams, and technical documentation.
Strong communication, customer service, and problem-solving skills.
Ability to travel up to 25% as required.
Preferred Qualifications
AVIXA CTS, CTS-I, or CTS-D certification.
CompTIA Security+ certification.
Experience with Crestron, Extron, Biamp, Q-SYS, Shure, and Clear One technologies.
Familiarity with Dante, AES
67, and AV-over-IP architectures.
Security+, CCNA, or related technical certifications.
Experience supporting SCIFs and classified collaboration environments.
Experience supporting executive leadership and mission-critical operations.
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