ServiceNow Technical Business Analyst
Job in
Springfield, Fairfax County, Virginia, 22150, USA
Listed on 2026-07-19
Listing for:
HII Mission Technologies division
Full Time
position Listed on 2026-07-19
Job specializations:
-
IT/Tech
IT Business Analyst, Business Systems & Technology Analysis, Systems Analyst
Job Description & How to Apply Below
Service Now Technical Business Analyst
HII's Mission Technologies division is seeking an experienced Service Now Technical Business Analyst. This role will bridge the gap between business needs and IT capabilities by configuring, supporting, and optimizing the Service Now platform. They will translate business requirements into technical user stories, manage workflow design, perform system administration (UI policies, business rules), and support ITSM operations. If you are passionate about business, bringing requirements to life and making a direct impact on your team, this is the role for you!
Essential
Job Responsibilities:
- Lead solution design and requirement decomposition, translating mission/business needs into technically sound Service Now designs (data model, workflows, integrations)
- Facilitate deep-dive working sessions with stakeholders and engineers to define processes, validate assumptions, and align on scalable platform solutions
- Produce high-quality design artifacts (user stories, acceptance criteria, data mappings, workflow diagrams) that are implementation-ready for development teams
- Drive OOTB-first design decisions, evaluating tradeoffs across configuration vs customization with a focus on maintainability and upgradeability
- Partner closely with developers and architects to refine backlog, resolve technical ambiguities, and ensure alignment to platform standards (CMDB/CSDM, security, governance)
- Support testing and validation efforts, ensuring delivered solutions meet functional, technical, and data integrity requirements
Minimum Qualifications:
- Level 3: 6 years relevant experience with Bachelors in related field; 4 years relevant experience with Masters in related field; or High School Diploma or equivalent and 10 years relevant experience.
- Level 4: 10 years relevant experience with Bachelors in related field; 8 years relevant experience with Masters in related field; or High School Diploma or equivalent and 14 years relevant experience.
- Required experience:
5+ years as a Business Analyst with at least 3 years Business Analyst Supporting Service Now implementations. Experience translating business requirements into technical stories and acceptance criteria, facilitating requirements gathering sessions with stakeholders, and documenting users stories, functional requirements, process flows, and acceptance criteria. - Security + Certification to be obtained within 3 months of hire. TS/SCI clearance required at time of hire with ability to obtain Poly.
Preferred Requirements:
- Desired certifications or training:
Service Now Certified Implementation Specialist – ITSM (CIS-ITSM), ITIL Foundation (V3 or V4), Certified Scrum Master. Service Now Certified System Administrator (CSA) - Desired experience:
Experience supporting;
Service Now ITSM implementations, federal or regulated environments, platform governance and backlog management, user acceptance testing (UAT) and release validation. Familiarity with CMDB, Incident, Change, and Request Management processes.
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