Mobile​/Personal IT Device System Administrator Security Clearance

Position: Mobile/Personal IT Device System Administrator with Security Clearance
New Mobile/Personal IT Device System Administrator Springfield, VA Apply
** ACTIVE TS/SCI SECURITY CLEARANCE REQUIRED
** As a Systems Administrator you will help ensure today is safe and tomorrow is smarter. Our work depends on TS/SCI cleared Systems Administrator joining our team to support our intelligence customer in Springfield, VA. HOW A SYSTEMS ADMINISTRATOR WILL MAKE AN IMPACT As a Mobile/Personal IT Devices (PITD) System Administrator , you will play a vital role in providing our customer with the design, engineering, implementation, operations, sustainment, and disposal of essential user-facing and data center IT services.  

You’ll be at the forefront of providing multiple mobile solutions for Continuity of Operations, Crisis Support, First Response, and Technical Support, enabling real-time communications and collaboration for personnel both CONUS and OCONUS. Mobile/Personal IT Devices includes but is not limited to laptops, tablets, iPads, mobile thin clients, smartphones, flip phones, mobile hot spots, secure wireless, and RSA tokens. You will:
* Provide Tier 1/Tier 2 support of the operations and sustainment of all customer mobile/personal IT devices/accessories to include the total life cycle management and other activities as assigned
* Operations & Sustainment
* Asset Management & Inventory
* Issuance & Return-to-inventory
* Recapitalization efforts & activities
* Vendor interaction & interfacing
* Operations and Sustainment
* Provide exceptional customer service to individuals visiting the PITED store including greeting customers, answering phones, and assessing their needs
* Assist with all functions within the PITD store in compliance with policies and procedures
* Demonstrate effective handling of patient situations, including upset/dissatisfied customers, and work with other teams as needed to efficiently and effectively resolve customer needs
* Process hardware requests and complete administrative work for asset accountability
* Configure smartphones with unclassified email and other essential mission applications
* May require after-hours/weekend support or mission, program and special projects
* Software and Hardware Support
* Image laptops and install specialized software as requested, adhering to standard configurations
* Provision RSA tokens to new customer employees and contractors, ensuring secure access to systems
* Provide technical support to users, resolving hardware and software issues efficiently and effectively
* Mobile Device Management (MDM)
* Configure smartphones with unclassified email and other mission-essential applications, adhering to security protocols
* Monitor the Mobile Device Management (MDM) system for compliance, proactively identifying and resolving issues
* Manage and track the AT&T account, ensuring correct features are enables, controlling excessive charges and unauthorized connections
* Asset Management and Accountability
* Process hardware requests, ensuring timely fulfillment and accurate documentation
* Maintain meticulous inventory control, tracking IT assets throughout their lifecycle
* Perform administrative tasks related to asset accountability, ensuring compliance with customer policies
* Support the lifecycle management of all customer PITD Assets, including sustainment, end-of-life (EOL) activities, and recapitalization activities
* Records Management
* Maintain accurate and organized records related to IT assets, user accounts, and security protocols   WHAT YOU'LL NEED TO SUCCEED:
* CompTIA Sec+ certification
* Bachelor of Science degree (Computer Science, Information Systems, or Business preferred) or additional experience in lieu of a degree
* 3-5 years’ experience in related field
* Active TS/SCI security clearance with willingness to consent to a polygraph for this position
* Experience using Microsoft Intune
* Solid understanding of Windows operating system administration, including user account management, software installation and configuration, and troubleshooting common issues
* Proficient in using and supporting Microsoft Office applications (Word, Excel, PowerPoint, Outlook), including troubleshooting common problems and providing end-user assistance
* Ability to quickly and effectively analyze and resolve technical issues under pressure, ensuring minimal disruption to operations
* Meticulous and thorough in all tasks, ensuring accuracy and minimizing errors to maintain high-quality results
* Excellent ability to translate complex technical concepts into easily understandable terms for non-technical users, fostering clear communication and user empowerment
* Highly organized and efficient in managing time and prioritizing tasks to consistently meet deadlines and achieve optimal productivity
* Deliver exceptional customer service through clear, concise, and empathetic communication, building strong relationships and ensuring customer satisfaction
* Professional, energetic, and positive attitude
* Excellent written and…