Operations xSupport Technician - Sun - Weds; alt Security Clearance

Position: Operations 24x7 Support Technician - Sun - Weds(alt) 1730 - 0530 with Security Clearance
Overview Abile Group has an exciting and challenging opportunity for an Operations 24x7 Support Technician on a 10 year contract providing User Facing and Data Center Services supporting an Intelligence Community customer. All the personnel on the team will work together to support innovative design, engineering, procurement, implementation, operations, sustainment and disposal of user facing and data center information technology (IT) services on multiple networks and security domains, at multiple locations worldwide, to support the IC mission.

The right candidate will possess the below skills and qualifications and be ready to handle all responsibilities independently and professionally. Responsibilities
* Maintains Operational Awareness:
Maintains a clear view of the state of the environment at any given moment, know what has changed recently, what is at risk, and which services are most critical right now.
* Operates with Operational Intelligence:
Translates technical activity into mission and enterprise risk, connects incidents to potential downstream impact, and flags issues early so they can be contained.
* Provides Insight, not just input:
Uses monitoring tools, logs, and the ITSM platform as storytelling platforms, identifies trends, recurring issues, SOP violations, and performance degradation before they become outages.
* Masters triage and escalation:
Asks the right questions early, determines who else may be affected, decides when to engage engineering teams, and escalates with clear summaries, documented actions, and specific requests for assistance.
* Monitors infrastructure, applications, and services across a hybrid enterprise, responding to alerts from dashboards, logs, and monitoring tools.
* Performs first-line triage of events and incidents, validates alerts, separates symptoms from core issues, and quickly assesses scope and impact.
* Correlates events across multiple systems to recognize patterns, performance anomalies, and early indicators of broader issues.
* Owns incidents from creation to resolution, opens and maintains tickets, drives updates, coordinates with Tier 2 and Tier 3 technicians, and ensures clean hand offs between shifts.
* Communicates clearly with internal teams, engineering partners, and mission stakeholders, provide calm, concise, fact-based status during incidents and change events.
* Executes established standard operating procedures, including authorized outage coordination and operational steps for planned changes.
* Maintains strong ticket hygiene, documents actions, timelines, decisions, and next steps so any teammate can understand the status at a glance.
* Contributes to high quality shift turnover documentation so the incoming team has an accurate picture of the current state of operations. Night Shift/Sun - Weds 5:30pm - 5:30am Qualifications

Clearance Required:

TS/SCI with ability to pass CI Poly. Degree and Years of

Experience:

Bachelor's Degree in Computer Science , Information Technology, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
* At least 3 years of relevant IT experience in operations, network operations center, systems administration, or similar support role. Required

Certifications:

* DoD 8140 IAT Level II certification or equivalent, or ability to obtain within a defined period.

Required Skills:

* Working knowledge of Windows and Linux server administration and basic understanding of networking, storage, and virtualization.
* Experience with enterprise monitoring and logging tools such as Solar Winds, Splunk, Nagios, BMC, or similar.
* Experience with IT service management platforms such as Service Now or equivalent, strong comfort with ticket creation, updates, and workflow.
* Operational Skillset:
* Practical understanding of ITIL incident, event, and change management principles.
* Proven ability to work in a 24x7 or shift-based environment, including nights, weekends, and holidays as required.
* Strong documentation habits, attention to detail, and commitment to clean ticket hygiene and shift turnover.
* Soft Skills and Credentials:
* Excellent written and verbal communication, especially under pressure, calm, clear, and concise incident updates.
* Coachable mindset, collaborative team player, and a service-oriented attitude with integrity and professionalism.
* US Citizenship Required. About Abile Group, Inc. Abile Group, founded in July 2004 to support the Intelligence Community and its contractors across Enterprise Analytics, IT & Systems Engineering, and Program & Project Management, merged with Valiant Solutions in January 2026 - an established provider of cybersecurity technologies and services for Federal Agencies since 2005. Together, this partnership creates a stronger, more integrated cybersecurity organization with expanded opportunities for employees, deeper technical collaboration, and a unified mission.

With significant experience serving…