End-User Computing Technician

Requisition Number: 29481

Required Travel: 0 - 10%

Employment Type:

Full Time/Salaried/Exempt

Anticipated Salary Range: $55,801.00 - $

Security Clearance: TS/SCI  

Level of

Experience:

Mid

This opportunity resides with Warfare Systems (WS), a business group within HII's Mission Technologies division. Warfare Systems comprises cyber and mission IT; electronic warfare; and C5

ISR systems.

HII works within our nation's intelligence and cyber operations communities to defend our interests in cyberspace and anticipate emerging threats. Our capabilities in cybersecurity, network architecture, reverse engineering, software and hardware development uniquely enable us to support sensitive missions for the U.S. military and federal agency partners.

Leadership Mindset at HII - Mission Technologies

Leadership at HII is a mindset, not a title. Through our Leadership Capability Framework, we define how every employee grows, leads, and contributes-regardless of role. It sets the standard for how you can develop yourself and what you can expect from leaders across our organization. We look for candidates who want to grow in alignment with these capabilities:

+ Know & Grow Your People - Commit to learning and supporting team success.

+ Build Relationships - Communicate openly, collaborate well, and build trust.

+ Take Ownership - Deliver on commitments and take pride in your work.

+ Customer First - Focus on the mission and those we serve.

+ Shape the Future - Bring ideas, curiosity, and continuous improvement.

+ Act with Urgency - Take initiative and follow through with purpose.

These capabilities guide how all employees contribute to our shared success across Mission Technologies.

Job Description

HII's Mission Technologies division is dedicated to delivering cutting-edge solutions that advance national security and defense objectives. This position is part of our Cyber and Intelligence division, which plays a critical role in supporting Enterprise-Level Security and Modernization efforts across IT infrastructure, cybersecurity, physical facilities, and personnel operations.

The selected candidate will contribute to a high-impact government program focused on enhancing and securing mission-critical systems and environments. Due to the classified nature of the mission and the sensitivity of the operational environment, an active TS/SCI security clearance will be required. Candidate must be willing to obtain and maintain a CI poly.

End-User Computing Technician I: $65,000 - $85,000

End-User Computing Technician II: $80,000 - $105,000

End-User Computing Technician III: $100,000 - $125,000

Essential

Job Responsibilities

+ You will provide advanced desktop support and hands on troubleshooting for end user computing environments, ensuring users have reliable, secure, and well functioning workstations, peripherals, and productivity tools.

+ In this role, you apply mid  to senior level expertise to diagnose complex issues, support hardware and software life cycles, and maintain a high quality user experience across the organization.

+ Key responsibilities include resolving escalated service desk tickets, performing workstation deployments and configurations, and supporting operating system and application updates.

+ You will troubleshoot Windows, and Citrix issues; configure and maintain endpoint security tools; and support peripheral devices, network connectivity, and user authentication problems.

+ You may also participate in hardware lifecycle planning, software packaging and distribution, and documentation of support procedures.

+ Additionally, you will contribute to process improvements, assist with inventory accuracy, mentor junior technicians, and ensure end user computing systems remain stable, secure, and aligned with organizational policies and operational needs.

Minimum Qualifications

+ 5+ years progressively responsible IT desktop administrator experience

+

Demonstrated proficiency and expertise in the following:

+ Deploying and managing Windows or Thin Linux end-client solutions

+ Providing support to a variety of EUC platforms and applications such as thick, thin, and zero clients with Citrix Zen desktop, appV, Dell Wyse Manager, and Windows Terminal Services

+ Installing, configuring, monitoring, and troubleshooting Microsoft and third-part applications

+ Patching operating systems and applications via MECM/SCCM, to include research, testing, installation, troubleshooting, and rollback.

+ Applying and maintaining a standard security configuration based on SRGs and STIGs.  

+ TS/SCI clearance required with ability to obtain and maintain CI Poly

+ Must meet DoD 8140/CSWF for 451-Intermedediate or be willing to obtain the appropriate credential within 6 months

Level Qualifications

+ End-User Computing Technician 1:
High School Diploma or equivalent and 5 years of experience.

+ End-User Computing Technician 2: 5 years relevant experience with Bachelors in related field or High School Diploma or equivalent and 7 years relevant experience.

+ End-User…