Mobile​/Personal IT Device System Administrator

Mobile/Personal IT Device System Administrator

Springfield, VA

** ACTIVE TS/SCI SECURITY CLEARANCE REQUIRED**

As a Systems Administrator you will help ensure today is safe and tomorrow is smarter. Our work depends on TS/SCI cleared Systems Administrator joining our team to support our intelligence customer in Springfield, VA.

HOW A SYSTEMS ADMINISTRATOR WILL MAKE AN IMPACT

As a Mobile/Personal IT Devices (PITD) System Administrator, you will play a vital role in providing our customer with the design, engineering, implementation, operations, sustainment, and disposal of essential user-facing and data center IT services. You'll be at the forefront of providing multiple mobile solutions for Continuity of Operations, Crisis Support, First Response, and Technical Support, enabling real-time communications and collaboration for personnel both CONUS and OCONUS.

Mobile/Personal IT Devices includes but is not limited to laptops, tablets, iPads, mobile thin clients, smartphones, flip phones, mobile hot spots, secure wireless, and RSA tokens.

You will:

• Provide Tier 1/Tier 2 support of the operations and sustainment of all customer mobile/personal IT devices/accessories to include the total life cycle management and other activities as assigned
  • Operations & Sustainment
  • Asset Management & Inventory
  • Issuance & Return-to-inventory
  • Recapitalization efforts & activities
  • Vendor interaction & interfacing
• Operations and Sustainment
  • Provide exceptional customer service to individuals visiting the PITED store including greeting customers, answering phones, and assessing their needs
  • Assist with all functions within the PITD store in compliance with policies and procedures
  • Demonstrate effective handling of patient situations, including upset/dissatisfied customers, and work with other teams as needed to efficiently and effectively resolve customer needs
  • Process hardware requests and complete administrative work for asset accountability
  • Configure smartphones with unclassified email and other essential mission applications
  • May require after-hours/weekend support or mission, program and special projects
• Software and Hardware Support
  • Image laptops and install specialized software as requested, adhering to standard configurations
  • Provision RSA tokens to new customer employees and contractors, ensuring secure access to systems
  • Provide technical support to users, resolving hardware and software issues efficiently and effectively
• Mobile Device Management (MDM)
  • Configure smartphones with unclassified email and other mission-essential applications, adhering to security protocols
  • Monitor the Mobile Device Management (MDM) system for compliance, proactively identifying and resolving issues
  • Manage and track the AT&T account, ensuring correct features are enabled, controlling excessive charges and unauthorized connections
• Asset Management and Accountability
  • Process hardware requests, ensuring timely fulfillment and accurate documentation
  • Maintain meticulous inventory control, tracking IT assets throughout their lifecycle
  • Perform administrative tasks related to asset accountability, ensuring compliance with customer policies
  • Support the lifecycle management of all customer PITD Assets, including sustainment, end-of-life (EOL) activities, and recapitalization activities
• Records Management
  • Maintain accurate and organized records related to IT assets, user accounts, and security protocols

WHAT YOU'LL NEED TO SUCCEED:

• CompTIA Sec+ certification
• Bachelor of Science degree (Computer Science, Information Systems, or Business preferred) or additional experience in lieu of a degree
• 3-5 years' experience in related field
• Active TS/SCI security clearance with willingness to consent to a polygraph for this position
• Experience using Microsoft Intune
• Solid understanding of Windows operating system administration, including user account management, software installation and configuration, and troubleshooting common issues
• Proficient in using and supporting Microsoft Office applications (Word, Excel, PowerPoint, Outlook), including troubleshooting common problems and providing end-user assistance
• Ability to quickly and effectively analyze and resolve technical issues under pressure,…