System Administrator; PITD

Overview

System Administrator (PITD)

Springfield, VA

Active TS (SCI eligibility) clearance and eligibility to obtain a CI poly

At Bcore, our strength comes from how we deliver impact to the mission. Whether it’s architecting critical IT solutions, producing actionable intelligence, or developing cutting edge technology, we succeed because of the expertise, collaboration, and agility of our teams. Our Mission Services division combines enterprise IT, cloud solutions, Dev Sec Ops , systems engineering, software development, and operational support. Bcore accelerates decisive advantage for warfighters and intelligence professionals by fusing human insight, rapid-fire engineering, precision-measured outcomes, and relentless grit into mission-ready solutions.

Do you want to join a team that is building tailored technical solutions to modernize our government’s mission and our client’s business? Do you have a desire to change how people work? Are you interested in helping to protect our nation’s cyber interests? Join our growing team as a System Administrator (PITD), supporting the NGA customer mission.

What you get to do every day:

As a Mobile/Personal IT Devices (PITD) System Administrator within our User Facing and Data Center Services (UDS) mission, you’ll play a vital role in providing our customer with the design, engineering, implementation, operations, sustainment, and disposal of essential user-facing and data center IT services. You’ll be at the forefront of providing multiple mobile solutions for Continuity of Operations, Crisis Support, First Response, and Technical Support, enabling real-time communications and collaboration for personnel both CONUS and OCONUS.Mobile/PITD

System Administrators are essential to our program, providing mobile solutions that enable real-time communication and collaboration for local and deployed personnel, supporting Continuity of Operations, Crisis Response, First Response, and Technical Support efforts.

Mobile/Personal IT Devices includes but not limited to:

• Laptops
• Tablets
• iPads
• Mobile Thin Clients
• Smartphones
• Flip Phones
• Mobile Hot Spots
• Secure Wireless
• RSA Tokens

Provide Tier 1/Tier 2 support of the operations and sustainment of all customer mobile/personal IT devices/accessories to include the total life cycle management and other activities as assigned.

• Operations & Sustainment
  • Asset Management & Inventory
  • Issuance & Return-to-inventory
  • Recapitalization efforts & activities
  • Vendor interaction & interfacing

• Provide exceptional customer service to individuals visiting the PITED store, including greeting customers, answering phones and assessing their needs.
• Assist with all functions within the PITD store in compliance with policies and procedures.
• Demonstrates effective handling of patient situations, including upset/dissatisfied customers, and works with other teams as needed to efficiently and effectively resolve customer needs.
• May require after hours/weekend support in support or mission, program and special projects.

• Image laptops and install specialized software as requested, adhering to standardized configurations.
• Provision RSA tokens to new customer employees and contractors, ensuring secure access to systems.
• Provide technical support to users, resolving hardware and software issues efficiently and effectively.

• Configure smartphones with unclassified email and other mission-essential applications, adhering to security protocols.
• Monitor the Mobile Device Management (MDM) system for compliance, proactively identifying and resolving issues.
• Manage and track the AT&T account, ensuring correct features are enabled, controlling excessive charges and unauthorized connections.

• Process hardware requests, ensuring timely fulfillment and accurate documentation.
• Maintain meticulous inventory control, tracking IT assets throughout their lifecycle.
• Perform administrative tasks related to asset accountability, ensuring compliance with customer policies.
• Support the life cycle management of all customer PITD Assets, including…