Systems Administrator; Personal​/Mobile IT Devices

At GDIT, we're more than just a company – we're a team dedicated to securing and supporting the nation's most critical government, defense, and intelligence projects. Our work has a profound impact on the world, ensuring both today's safety and a smarter tomorrow. We're looking for a talented and driven TS/SCI cleared Systems Administrator to join us in supporting our Intelligence customer in Springfield, VA.

This is your opportunity to leverage your technical skills to directly support critical missions, making a tangible difference in the lives of those on the front lines. Join GDIT and turn challenges into opportunities, knowing your work has meaning and purpose.

As a Mobile/Personal IT Devices (PITD) System Administrator within our User Facing and Data Center Services (UDS) mission, you'll play a vital role in providing our customer with the design, engineering, implementation, operations, sustainment, and disposal of essential user-facing and data center IT services. You'll be at the forefront of providing multiple mobile solutions for Continuity of Operations, Crisis Support, First Response, and Technical Support, enabling real-time communications and collaboration for personnel both CONUS and OCONUS.

Mobile/PITD System Administrators are essential to our program, providing mobile solutions that enable real-time communication and collaboration for local and deployed personnel, supporting Continuity of Operations, Crisis Response, First Response, and Technical Support efforts.

Mobile/Personal IT Devices includes but not limited to:

• Laptops
• Tablets
• iPads
• Mobile Thin Clients
• Smartphones
• Flip Phones
• Mobile Hot Spots
• Secure Wireless
• RSA Tokens

Provide Tier 1/Tier 2 support of the operations and sustainment of all customer mobile/personal IT devices/accessories to include the total life cycle management and other activities as assigned

• Operations & Sustainment
• Asset Management & Inventory
• Issuance & Return-to-inventory
• Recapitalization efforts & activities
• Vendor interaction & interfacing

• Provide exceptional customer service to individuals visiting the PITED store, including greeting customers, answering phones and assessing their needs.
• Assist with all functions within the PITD store in compliance with policies and procedures.
• Demonstrates effective handling of patient situations, including upset/dissatisfied customers, and works with other teams as needed to efficiently and effectively resolve customer needs.
• Processing hardware requests and completing administrative work for asset accountability.
• Configuring smartphones with unclassified email and other mission essential applications.
• May require after hours/weekend support in support or mission, program and special projects

• Image laptops and install specialized software as requested, adhering to standardized configurations.
• Provision RSA tokens to new customeremployees and contractors, ensuring secure access to systems.
• Provide technical support to users, resolving hardware and software issues efficiently and effectively.

• Configure smartphones with unclassified email and other mission-essential applications, adhering to security protocols.
• Monitor the Mobile Device Management (MDM) system for compliance, proactively identifying and resolving issues.
• Manage and track the AT&T account, ensuring correct features are enabled, controlling excessive charges and unauthorized connections.

• Process hardware requests, ensuring timely fulfillment and accurate documentation.
• Maintain meticulous inventory control, tracking IT assets throughout their lifecycle.
• Perform administrative tasks related to asset accountability, ensuring compliance with customerpolicies.
• Support the life cycle management of all customerPITD Assets, including sustainment, end-of-life (EOL) activities, and recapitalization activities.

• Maintain accurate and organized records related to IT assets, user accounts, and security protocols.

• DoD 8570 - CompTIA Security+ certification
• Bachelor of Science degree…