Change Management Quality Assurance Lead
Listed on 2026-07-27
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IT/Tech
IT Consultant, Data Analyst
Role Overview
The Change Management Quality Assurance Lead will oversee quality assurance processes and performance within the organization's change management initiatives. They will ensure that change management practices meet high-quality standards and align with organizational goals, customer requirements, and industry best practices.
What You Will DoThe successful candidate will identify and track program risks, establish working relationships with other areas, deliver briefings and training, and ensure senior management is informed of activities and issues. They will also utilize Service Now dashboards, tools, and techniques to report process status and support measurement and reporting.
Why It Might Be a FitThe ideal candidate will have experience in network operations, quality assurance, or related roles, with a strong understanding of network technologies and capacity management principles. They will also have excellent analytical and problem-solving skills, strong communication and interpersonal skills, and the ability to work in a fast-paced, dynamic environment.
Requirements- TS/SCI with poly required
- Bachelor's degree and a minimum of 5 years of related work experience
- 5+ years of experience in network operations, quality assurance, or related roles
- Good working knowledge of the Service Management workflows and ITSM processes
- ITIL V3 or 4 certification and training
- Experience with Network Capacity Management processes and practices
- Strong understanding of network technologies and capacity management principles
- Proficiency in QA methodologies, tools, and best practices
- Experience with automation testing tools and scripting languages
- Excellent analytical and problem-solving skills
- Strong communication and interpersonal skills
- Ability to work in a fast-paced, dynamic environment
- Strong understanding of network protocols, architectures, and technologies (e.g., TCP/IP, MPLS, SDN)
- Experience with network monitoring and performance management tools
- healthcare
- wellness
- financial
- retirement
- family support
- continuing education
- time off benefits
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