Senior Service Desk Specialist

** Description*
* SAIC is seeking a 
** Service Desk Specialist**  to provide operational support, maintenance, and troubleshooting for mission-critical IT systems on the 
** MAJESTIC Joint Program Office (JPO) Team** . In this hands-on role, the Service Desk Specialist will support a broad range of IT systems and services, ensuring seamless operations and delivering end-user support in a dynamic, high-priority environment.

The ideal candidate will bring expertise in 
** Windows Server** , 
** Red Hat Enterprise Linux (RHEL)** , virtualized environments, and user-facing support, alongside a proactive and resourceful attitude to help resolve technical challenges for local and geo-graphically dispersed stakeholders. This position requires on-site support at 
** Springfield, VA.*
* *
* Key Responsibilities:

*
* + Respond to and resolve end-user support requests and incidents, providing hardware and software solutions to ensure operational continuity

+ Identify technical issue type and elevate/route to appropriate internal team as appropriate

+ Support the configuration and operation of virtualized environments, such as VMware or Nutanix Hyper-Converged Infrastructure (HCI) systems

+ Perform daily infrastructure monitoring, identifying issues and proactively route change requests to resolve system alerts to maintain stability and performance

+ Develop and maintain system documentation such as standard operating procedures (SOPs), troubleshooting guides, and frequently asked questions (FAQs)

+ Collaborate with cross-functional support teams to address technical challenges and integrate new hardware/software into the enterprise IT environment

+ Diagnose and resolve hardware, software, and networking issues in a timely manner to minimize system downtime

** Qualifications*
* *
* Required Qualifications:

*
* *
* Education:

*
* + High School Diploma/GED

** Certifications (CWF Requirements):*
* + Candidates must satisfy Cybersecurity Workforce Framework (CWF)  ** (System Administrator - Intermediate Level)**  requirements, as outlined by Navy COOL (https://(Use the "Apply for this Job" box below).) This requirement can be met by possessing one or more of the following qualifying certifications:

+ CompTIA Cloud+ CompTIA Security+ GIAC Global Industrial Cyber Security Professional (GICSP)

+ GIAC Security Essentials Certification (GSEC)

+ Systems Security Certified Practitioner (SSCP)

OR This requirement can be met through:

+ A 
** Bachelor's Degree**  in Cybersecurity, Computer Science, IT, or a related field

*
* Experience:

*
* +  
** 1-3 years**  of professional experience managing and supporting enterprise-level IT environments

** Technical

Skills:

*
* + Knowledge of Red Hat Enterprise Linux (RHEL) operating systems for basic system configuration, updates, and troubleshooting

+ Experience working with virtualized environments, such as VMware, Nutanix, or Hyper-V, including basic virtual machine setup and administration

+ Familiarity with IT hardware maintenance, repair, and installation, supporting workstations, laptops, printers, and related peripherals

+ General understanding of networking concepts, including TCP/IP, VLANs, DHCP, and connectivity troubleshooting

+ Basic knowledge of IT automation and scripting tools (e.g., Power Shell, Bash) to assist in automating repeatable processes

+ Awareness of security standards such as NIST 800-53, DoD RMF, and system hardening methodologies

** Clearance Requirement:*
* + Active 
** TS/SCI**  clearance with the ability to obtain and maintain a 
** TS/SCI with Poly*
* ** Work Environment and Notes:*
* +  
** On-Site Work:**  All work must be conducted 
** on-site**  in Springfield, VA

+  
** Travel:
** up to 25% to CONUS/OCONUS locations

+  
** Program Scope:**  Supports on-premises enterprise IT environments, including virtualized Windows servers, MS SQL Server databases, and networking layers

+  
** Subcontractor Role:**  Responsibilities and compensation vary based on the subcontract agreement, with a competitive salary aligned to market rates and role-specific requirements

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

REQNUMBER: 2614888

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity.

Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit  For information on the benefits SAIC offers, see Working  AA M/F/Vet/Disability