Systems Administrator – NMCI Desktop Support

• Provide front-line coordination and desktop support for NMCI-managed end-user environments
• Ensure users receive reliable assistance with workstation provisioning, troubleshooting, and lifecycle actions
• Manage NMCI service requests and support hardware refresh activities
• Maintain a smooth user experience across the organization
• Review and submit NMCI tickets, track service actions, assist users with workstation issues

• 3+ years of experience in Service Desk, desktop support, systems administration, or related roles
• Demonstrated proficiency in deploying and managing Microsoft Windows desktop platforms
• Working with customers over-the-phone and in-person to resolve end-user issues
• TS/SCI clearance required with ability to obtain a CI Poly
• Must meet DoD 8140/CSWF for 451-Intermediate or be willing to obtain the appropriate credential within 6 months

Proficient in providing desktop support and service desk coordination, with a focus on Microsoft Windows desktop platforms and user experience enhancement. Capable of managing service requests and maintaining compliance with DoD standards.

• Desktop Support
• Microsoft Windows Management
• Service Desk Coordination
• TS/SCI Clearance
• DoD 8140/CSWF Compliance

• Workstation Provisioning
• Troubleshooting
• Lifecycle Management
• Service Request Management
• Hardware Refresh Activities

• Customer Service
• Communication
• Problem Solving

• DoD 8140/CSWF Credential

• NMCI
• End-User Support
• Service Actions
• Ticket Management