Desktop Support Manager

Job Description

HII Mission Technologies has an opportunity for a Desktop Support Manager to join our team in Springfield, VA. The Desktop Support Manager provides strategic and operational leadership for all end‑user devices, ensuring their security, performance, and lifecycle management. This role drives a proactive, forward‑looking approach to endpoint services, continually improving reliability and user experience. You will lead a team of about ten desktop administrators, overseeing daily support operations and ensuring timely, professional handling of incidents, requests, and escalations.

You will translate organizational needs into effective support practices while guiding the team in delivering high‑quality technical assistance, troubleshooting, patching, and device management across a global enterprise.

The Desktop Support Manager anticipates evolving business and technology needs, identifying opportunities to enhance endpoint security, streamline software delivery, and improve device compliance and visibility. You work closely with IT Operations, cybersecurity, and engineering teams to ensure alignment with enterprise architecture and security requirements, while enabling a seamless and productive end‑user environment.

In addition, you will build and develop a high‑performing team through mentorship, coaching, and performance management, promoting a culture of accountability, innovation, and customer focus, to ensure staff are equipped to support current operations and future growth.

• 3+ years leading and managing Enterprise IT teams
• Prior experience and demonstrated expertise in the following: leading personnel, managing tasks, tracking statuses, and optimizing processes across a geographically distributed IT team; developing, managing, and documenting service‑oriented processes such as Incident Management, Problem Management, Request Management, and Knowledge Management
• Bachelor's Degree in a related field with 7+ years of progressive hands‑on experience administering and troubleshooting Enterprise IT systems, tools, and services.
• TS/SCI clearance required with ability to obtain Poly.

• Service Now IT service management modules (Incident, Problem, Request, and Knowledge) and asset management modules (CMDB, ITAM, HAM, SAM)
• Leading and managing tasks and personnel across geographically distributed workforce
• Working with/across multi‑disciplinary teams and operational managers (IT Ops Manager, Cybersecurity Operation Center Manager) to resolve outages and improve service delivery

The listed salary range for this role is intended as a good faith estimate based on the role’s location, expectations, and responsibilities. When extending an offer, HII’s Mission Technologies division takes a variety of factors into consideration which include, but are not limited to, the role’s function and a candidate’s education or training, work experience, and key skills.

We offer competitive benefits such as best‑in‑class medical, dental and vision plan choices; wellness resources; employee assistance programs;
Savings Plan Options (401(k)); financial planning tools, life insurance; employee discounts; paid holidays and paid time off; tuition reimbursement; as well as early childhood and post‑secondary education scholarships. Bonus/other non‑recurrent compensation is occasionally offered for qualified positions, and if applicable to this role will be addressed by the recruiter at the screening phase of application.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, veteran status or any other basis protected by federal, state, or local law.

If you need a reasonable accommodation for any part of the employment process, please send an e‑mail to  and let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case‑by‑case basis. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. Additionally, you may also call for assistance.

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