ServiceNow Senior. Business Analyst (SPM
Listed on 2026-08-19
-
IT/Tech
IT Business Analyst, Business Systems & Technology Analysis, IT Project Manager, IT Consultant
Service Now Senior Business Analyst (SPM)
Springfield, VA At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. Join Accenture Federal Services, a technology company within global Accenture.
Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more. Join us to drive positive, lasting change that moves missions and the government forward!
Accenture Federal Services is looking for a Service Now Functional Lead to lead the collection, synthesis, analysis, and documentation of existing business processes and design of new business processes. You will collaborate with business and technical stakeholders to identify, define, and document detailed product requirements and use cases. You'll also facilitate process redesign, serving as a liaison to the business community while advising on all change aspects.
Responsibilities include:
- Day-to-day management of the functional Service Now designers and change management team
- Leading requirement activities
- Leading the functional design activities
Here's what you need:
- 5 years of relevant experience leading Service Now implementations
- Experience overseeing the planning, execution, and delivery of IT projects, including defining project scope, allocating resources, and monitoring progress
- Experience leading a small team of business analysts
Bonus points if you have:
- Experience developing AGILE user stories
- Writing functional test scripts
- Service Now certifications such as CSA or CIS-ITSM
Security Clearance:
- An active Top Secret security clearance with SCI eligibility is required and must be able to obtain a polygraph
The base pay range for this position in these locations is $146,200 - $174,000 USD
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).