Palo Alto Subject Matter Expert; SME

As a Palo Alto Subject Matter Expert (SME) on the Network Security Services (NSS) team, you will be the focal point for all Palo Alto-related tasks, operations, and projects. You will work with both corporate and customer leadership to research, analyze, and implement enterprise-wide network security solutions that bridge legacy and next-generation architectures. This role requires a unique blend of deep, hands-on expertise with traditional Gen 2/Gen 3 hardware platforms and modern, cloud-native solutions like Prisma Access (SASE) and Cortex XSOAR.

You will provide critical technical oversight, ensuring the stability, security, and modernization of our firewall infrastructure.

• Lead the design, analysis, testing, and implementation of state-of-the-art secure network architectures centered on the Palo Alto Networks ecosystem.
• Serve as the lead technical authority for administering, configuring, and troubleshooting Palo Alto Networks Next-Generation Firewalls (NGFWs) across a hybrid enterprise environment.
• Manage the full lifecycle of Palo Alto hardware and software, including executing complex hardware refreshes and PAN-OS upgrades, especially on legacy platforms.
• Develop, oversee, and maintain configuration management processes and Standard Operating Procedures (SOPs) for all Palo Alto security platforms.
• Utilize Panorama for centralized policy management, ensuring consistent and efficient configuration across a diverse fleet of physical and virtual firewalls.
• Configure and maintain master-level security profiles, including App-, User-, Content-, SSL Decryption, and Wild Fire threat prevention.
• Oversee the reporting, documentation, and investigation of security-related incidents, and lead the development of corrective measures.
• Act as a liaison to contract/customer management and the government Designated Approving Authority (DAA) regarding network security status, policies, and procedures.
• Evaluate and report on new and emerging network security technologies to enhance the capabilities, performance, and reliability of the network.
• Provide mentorship and technical oversight to junior engineers, and act as an escalation point for complex troubleshooting efforts.