ServiceNow -Premises Infrastructure Engineer

Overview

Service Now On-Premises Infrastructure Engineer

Springfield, VA

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!

Chenega Agile Real-Time Solutions (CARS) was created with the purpose of providing integrated enterprise IT support to Federal customers both CONUS and OCONUS. CARS employs Subject Matter Experts (SMEs) with decades of experience working in the Federal marketplace.

Chenega Agile Real-Time Solutions (CARS) is seeking a highly skilled Service Now On-Premises Infrastructure Engineer
. The Service Now On-Premises Infrastructure Engineer is responsible for the architecture, deployment, maintenance, and optimization of the Service Now platform hosted within a local data center or secure private cloud. Unlike traditional SaaS administrators, this role focuses heavily on managing the underlying virtual environment, operating systems, databases, and network topologies that keep the Service Now environment secure and highly available.

Responsibilities

• Install, configure, and provision Service Now application servers and database servers within an on-premise or secure air-gapped environment.
• Install, configure, and provision Service Now mid-servers within an on-premise or secure air-gapped environment.
• Manage and maintain the underlying Operating Systems hosting the Service Now application stack.
• Administer relational databases including clustering, replication, backups, performance tuning, and disaster recovery processes.
• Plan and execute Service Now family version upgrades, patching, and hotfixes directly on the self-hosted servers, ensuring zero data loss and minimal downtime.
• Configure load balancers (e.g., F5, HAProxy), reverse proxies, and firewalls. Ensure system compliance with strict security frameworks (e.g., STIGs, RMF, PKI/CAC integrations).
• Monitor node and database performance, troubleshoot latency bottlenecks, and scale server resources (CPU, RAM, Storage) to meet mission demands.
• Assist designated system owners with maintaining operating status and documentation.
• Coordinate with team working AI Initiatives to support predictive operations, automated incident/case response, and intelligent service management.
• Other duties as assigned.

Qualifications

• High school diploma or GED equivalent
• 5+ years of IT Infrastructure experience, with at least 2+ years explicitly managing Service Now in a self-hosted/on-premise architecture.
• Active Top Secret clearance with the ability to obtain SCI/CI poly
• Successfully pass background and drug screening

Preferred Qualifications:

• Bachelor’s or master’s degree in computer science, Information Technology, Engineering, or related field
• Experience supporting enterprise IT modernization initiatives within federal or defense environments
• Certifications:
  
  CompTIA Security+ (DoD 8570 compliance), Microsoft Certified:
  Windows Server Hybrid Administrator Associate or Red Hat Certified System Administrator (RHCSA)
• Service Now Specialties:
  Familiarity with ITOM (IT Operations Management) Discovery and MID Server configuration within restricted networks
• Experience supporting large-scale enterprise IT environments

Knowledge, Skills and Abilities:

• Advanced proficiency in system administration, scripting, and server virtualization in an AWS cloud environment.
• Strong hands‑on experience with MariaDB/MySQL database administration, including High Availability (HA) and replication configurations.
• Deep understanding of TCP/IP, DNS, SSL/TLS certificate management, hardware load balancing, and advanced firewall rules.
• Ability to work independently and yet be effective within a team setting
• Must be capable of managing multiple efforts with time‑related constraints in a fast‑paced contracting environment
• Demonstrated ability to effectively communicate and collaborate with diverse internal and…