Logistics Analyst

** Description*
* We are seeking a highly organized and detail-oriented Logistics Administrator who is responsible for ensuring smooth and efficient support for inquiries related to logistics, including inventory, repairs, returns, supplier interface, and field servicing. This role serves as a central point of contact between internal departments and external service providers, ensuring that issues are resolved promptly and that logistics operations maintain a high level of accuracy, and compliance.

** Primary Responsibilities** :

+ Operate material handling equipment including pallet jacks and forklifts

+ Respond to and resolve customer service inquiries and logistics-related issues by initiating appropriate actions such as inventory issuance, repairs, returns, or field service requests.

+ Track and manage the status of logistics actions to ensure timely and effective resolution.

+ Maintain accurate logs, records, and files related to inventory movements, repair activities, and service actions.

+ Assist in developing or following existing company guides and protocols for servicing and repair processes.

+ Coordinate with internal stakeholders including procurement buyers, warehouse staff, and shipping/receiving teams.

+ Communicate and collaborate with external courier and transportation services to ensure proper delivery and pickup schedules.

+ Ensure all logistics activities comply with internal standards.

+ Support continuous improvement efforts by identifying inefficiencies and suggesting process enhancements.

** Basic Qualifications*
* + TS/SCI w/ Poly Clearance is required

+ High school diploma or equivalent.

+ Minimum of 5 years of relevant experience in customer service, technical support, or service operations.

+ Strong problem-solving skills with the ability to resolve a broad range of customer service issues independently.

+ Experience managing and maintaining repair/service logs, records, and case documentation.

+ Proficient in handling customer inquiries, order processing, and case management using CRM systems.

+ Solid understanding of standard operating procedures (SOPs) and service workflows.

+ Excellent communication skills, both verbal and written, for internal and external stakeholder interaction.

+ Ability to work independently and lead a work stream, including mentoring or reviewing the work of junior staff.

** Preferred Qualifications*
* + Associate degree or higher in business, logistics, customer service, or a related field.

+ Knowledge of technical support or help desk environments, especially in product service or repair.

+ Familiarity with change management principles and process improvement methodologies.

+ Demonstrated ability to handle escalated cases or complex service situations requiring cross-functional coordination.

+ Strong analytical skills and experience in report writing and tracking key service metrics.

+ Prior leadership experience in a customer service or operations team setting.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

** Original Posting:*
* September 1, 2026

For U.S. Positions:
While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

** Pay Range:*
* Pay Range
- The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors…