Senior System Administrator; College

Overview Senior System Administrator (College Support)
Springfield, VA

Active TS (SCI eligibility) clearance and eligibility to obtain a CI poly

Security+ or CASP and ITIL v4 Foundations

At Bcore, our strength comes from how we deliver impact to the mission. Whether it's architecting critical IT solutions, producing actionable intelligence, or developing cutting edge technology, we succeed because of the expertise, collaboration, and agility of our teams. Our Mission Services division combines enterprise IT, cloud solutions, Dev Sec Ops , systems engineering, software development, and operational support. Bcore accelerates decisive advantage for warfighters and intelligence professionals by fusing human insight, rapid-fire engineering, precision-measured outcomes, and relentless grit into mission-ready solutions.

Do you want to join a team that is building tailored technical solutions to modernize our government's mission and our client's business? Do you have a desire to change how people work? Are you interested in helping to protect our nation's cyber interests? Join our growing team as a Senior System Administrator (College Support), supporting the NGA customer mission.

What you get to do every day: As a System Administrator (College Desktop Support), you will be responsible for providing excellent technical support to NGA College end-users, maintaining desktop systems, and ensuring the reliable operation of computer systems. You will work closely with both on-site and remote users to resolve issues, coordinate upgrades, and provide hands-on support for desktop environments. In this role, a typical day will include:

• Serve as an NGA College Liaison for all NGA events involving UDS IT equipment and/or requiring UDS support. Facilitate meetings and engage regularly with customers and members of senior leadership to: address IT related questions or concerns; coordinate and plan emerging customer requirements and classes; and provide situational awareness to NGA College stakeholders concerning upcoming maintenance of IT systems or technology refresh efforts associated with systems installed in NGA College classrooms and spaces.
• Independently develops technical solutions for the management for software, hardware, configurations, and architecture. Provides interpretation to Systems matters that are moderately complex in nature.
• Provide troubleshooting support for systems hardware and software issues that are highly complex.
• Performs advance software installations and upgrades to operating systems and layered software packages.
• Apply advanced knowledge in monitoring and tuning the system to achieve optimum performance levels.
• Provides guidance to less experienced personnel on workstation/server data integrity matters and the implantation of standard software and hardware solutions.
• Leads complex data/media recoverability following a schedule of system backups and database archive operations.
• Evaluates and assesses existing systems and plans long term strategies.
• Configure and maintain networked computer systems, including hardware, system software, and applications.
• Conducts advanced to complex hardware and software audits of workstations and servers to ensure compliance with established standards, policies and configurations guidelines.
• Recognized subject matter expert in job area typically through advanced education and work experience. Established operational plans. Manages large projects with limited oversight from manager.
• Inventory management of UDS deployed software and end user devices.
• Utilize Cisco TMS to facilitate VTC calls.
• Strong written and verbal communication is imperative when dealing with technically minded employees and non-technical colleagues.
• Train end-users in the…