Supervisor, Roadside Assistance Club Fleet

AAA is seeking an ambitious individual to join our Roadside Assistance Team as a Fleet Supervisor in Springfield, VA. This individual will be responsible for managing day-to-day operations at our Fleet Office and working directly with drivers and other supervisors to make sure we've got our members covered. We're looking for a team-oriented individual with strong customer service and coaching experience.

• The starting base compensation for this position is $58,975 to $75,266 annually. The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location
• Work Schedule:
  
  Sunday, Monday, Friday and Saturday 6:00am to 4:00pm or 2:00pm to 12:00am
• Monthly bonus potential based on team performance
• Over 3 weeks of Paid Time off (PTO)
• 8 Paid Holidays
• 401(k) plan with company match (first 4% matched at 125%)
• Medical, Dental, Vision and Prescription Coverage
• Health Savings Account, Flexible Spending Accounts, and Dependent Care Flexible Spending Accounts
• FREE Life Insurance
• FREE AAA Membership
• Tuition Reimbursement up to $5,250 a year
• Paid Training
• Uniforms, boots, and basic tools provided at no cost to you
• Travel, merchandise and auto repair discounts
• Health Advocate and Legal Assistance

• Assist Roadside Assistance (RA) Club Fleet Management with the effective operation of AAA Club Alliance location(s), providing leadership to the RA Club Fleet drivers, dispatch and administrative staff, ensure staffing levels, performance and sales goals are met or exceeded.
• Achieve and maintain consistent high-quality performance in the investigation and resolution of member/Roadside Assistance Programs (RAP) customer concerns, and to meet/exceed AAA Quality Standards and AAA Club Alliance standards.
• Deliver extraordinary customer service to AAA members, RAP customers, and other AAA customers.
• Utilize the RA Call Receiving and Dispatching system, monitor facility performance and service goals, and ensure both are met or exceeded.
• Supervise assigned Club Fleet Associates and operations efficiently to ensure that productivity measurements for revenue, sales and contractor expense savings off-sets expense bottom line of profit and loss statements.
• Participate in interviewing and selection process for team members; conduct employee counseling sessions and disciplinary sessions; participate and recommend action regarding all other associate issues.
• Write performance appraisals, conduct performance evaluations, and establish and monitor individual and team goals in conjunction with AAA Club Alliance’s strategic and business plans.
• Supervise driver activities, provide coaching and training; maintain time records and staff schedules.
• Coordinate with RA Dispatch and Training to ensure day to day business decisions are in line with division objectives.
• Ensure that vehicles assigned to fleet are maintained in safe operating condition and that operating systems function as designed by the manufacturer and that routine maintenance schedules are adhered to and maintained.
• Ensure that all Federal, State, Local, regulations and Company policies and department guidelines are adhered to.
• Handle difficult or escalated customer situations; respond promptly to customer needs; respond to requests for service and assistance; meet commitments and build/maintain positive work relationships with co-workers, other company associates and the public.
• Investigate and resolve claims including, but not limited to, service delays, operator demeanor, service charges, mechanical repairs and vehicle damage from AAA Members and customers, ensuring all such issues are handled promptly in accordance with corporate and AAA standards.
• Ensure safety procedures are followed and appropriate safety standards are met; maintain safe working conditions; order safety equipment as directed.
• In conjunction with the Fleet Manager and Corporate Risk Manager, investigate accidents and injuries; initiate preventative measures. Ensure all incidents are appropriately documented.
• Identify and recognize unsafe…