Program Mgr - USDA, Forest Svc Correspondence & Proj Mgt

Organization

Established in 2006, Interactive Government Holdings, Inc. (IGH) is a leading professional services and technology provider to the Federal Government. Our mission is to serve uniformed service members globally and their support systems locally. We utilize strategy, data science, and technology to make the programs we execute more efficient for the people our programs serve. IGH has a national and international program staff and a corporate headquarters located in Springfield, Virginia.

Interactive Government Holdings (IGH) is seeking a qualified, trained and capable individual to serve as Program Manager (PM) for the USDA, Forest Service Correspondence and Project Management Support Contract. The PM will lead a team providing non-personal, advisory and assistance services (A&AS) in support of correspondence management and administrative workflow improvements. The team will provide comprehensive correspondence management and support for the Forest Service, primarily focusing on maintaining and optimizing the flow of priority correspondence through multiple tracking systems including the Interim Content and Correspondence System (ICCT), Enterprise Content Management Module (ECMM), and Correspondence and Records (CoRe).

• Provide comprehensive project support, content management, Section 508 remediation and strategic advisory services to the USDA Forest Service Office of Regulatory and Management and Services (ORMS) leadership.
• Manage digital work spaces, optimize business tools, and facilitate executive‑level decision‑making. This support includes maintaining and optimizing the flow of priority correspondence through multiple legacy and new systems.
• Support the ORMS and USDA mission of responding to the public (FOIA) and other government and congressional staff while meeting all legislative mandates.
• Increase operational efficiency, ensure timely and accurate processing of controlled correspondence, and enhance enterprise readiness through improved workflows, documentation, and strategic planning.
• Document business process workflow for controlled correspondence, Freedom of Information Act (FOIA), Federal Advisory Committee Act (FACA), and records management capability.
• Perform professional project management that establishes and adheres to a roadmap, plan, and schedule for implementing improved processes of a website.
• Accurately identify and document the records management and controlled correspondence requirements necessary to achieve a successful implementation effort.
• Develop effective strategy, standard operating procedures, and processes to address communications, governance, and operational processing.
• Identify, mitigate, and monitor potential and actual project risks in a timely manner.
• Recommend any cultural changes necessary to support implementations.
• Manage workload variability and prioritization as defined through contract requirements and communicated by the Contracting Officer (CO) or Contracting Officer’s Representative (COR).
• Track milestones for all ORMS strategic initiatives, facilitate meetings, manage executive agendas, prepare briefing materials, and document meeting minutes, action items, and decisions.
• Oversee and coordinate all contract requirements to ensure they fulfill contract requirements and meet business goals; organize contract activities to improve efficiencies while building long‑term goals and developing program effectiveness.
• Assist with recruiting and identifying high quality candidates, train new hires, train incumbents on new systems, procedures, and processes, collect data for reporting program progress and metrics.
• Provide daily supervision and management to the team and serve as IGH’s primary conduit for information flow to and from team members and the COR for the contract.
• Accomplish HR objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining team members.
• Communicate job expectations, planning, monitoring, appraising, and reviewing job contributions. Plan and review compensation actions while enforcing policies and procedures.
• Achieve operational objectives by…