Assistant Branch Manager

Overview

The Assistant Branch Manager (ABM) is responsible for managing the facilitation of member service transactions and support services to positively impact member experience, sales and service expectations. This role will provide direction and leadership by supervising, training, and assuring quality control over all activities of the Member Service Representatives. It also oversees daily branch operations, ensuring profitability, internal controls, and efficient work processing.

The ABM manages the branch in the absence of the Branch Manager.

• Supervise the entire branch in the absence of the Branch Manager.
• Maintain supervision and leadership of branch personnel, demonstrating strong personal effectiveness.
• Oversee branch staff, assist with training, plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints and resolve problems.
• Participate in the selection and hiring process with the Branch Manager; professionally onboard, develop, coach and evaluate staff.
• Provide operations oversight; complete operational functions such as approving transactions, cash control, branch security, audits, internal controls, and ensuring compliance with policies and procedures.
• Maintain updated industry knowledge and proactively identify industry trends to provide business expertise and member focus.
• Act as a change agent, suggesting ways to support change, improve processes, and coaching others through change.
• Possess knowledge of policies and procedures for all products and services offered through the Credit Union, NWCM, and other business partners/vendors.
• Identify opportunities using “The Member Advantage” program—a needs-based approach to selling financial solutions—and achieve assigned sales goals.
• Proactively identify opportunities to provide product and service solutions to members.
• Deliver exceptional member experiences.
• Lead staff meetings and contribute during sales calls.
• Monitor branch cash in coordination with the Branch Manager.
• Track and report differences in teller, vault, and TCR/TCD reports to the Manager.
• Understand and share the branch scorecard with the team, aiding in developing plans to address improvement areas.
• Complete the monthly branch review packet.
• Attend and participate in networking, community, and SEG events/activities as directed by the Branch Manager.
• Perform Notary and Signature Guarantee duties.
• Complete other duties as assigned.
• Remain cognizant of and adhere to NWFCU policies, procedures, and BSA regulations.

• Bachelor’s Degree or equivalent experience; a bachelor’s degree is preferred.
• Minimum of two years’ experience in a comparable financial institution or more than three years retail service and sales experience.
• Minimum of one year previous experience in a leadership/coaching role.
• Experience with client service and relationship skill building; proactive sales skills and ability to meet service and sales goals.
• Use sound judgment, logic, and initiative while maintaining member confidentiality and demonstrating integrity.
• Accuracy and detail orientation.
• Effective oral and written communication skills.
• Working knowledge of NWFCU, Federal, and state regulations required by the National Credit Union Association.
• Communicate with tact and diplomacy while preserving member confidentiality; effective problem-solving skills.
• Effective sales techniques.
• Availability to work Monday‑Thursday 9:00 AM‑5:00 PM, Friday 9:00 AM‑6:00 PM, and Saturday 9:00 AM‑1:00 PM.

Northwest Federal offers a comprehensive benefits program including medical, dental, and vision plans for the employee and family, four weeks of paid vacation, 12 paid holidays, 24 hours of paid volunteer time, parental leave, company‑paid disability and life insurance, and a generous 401(k) plan with up to 7% employer match. Base compensation ranges from $70,111 to $119,105 annually, depending on experience and qualifications.

Northwest Federal Credit Union is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status, or any other classification protected by law. NWFCU complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Department at 703‑709‑8900 or HR Department.