Warehouse Manager

About Fetch

Fetch is a venture-backed company redefining multifamily living through four core services:
Package Delivery, Valet Trash, Fetch Market, and Fetch Storage. From secure, direct-to-door package delivery to community-wide valet trash pickup, grocery essentials through Fetch Market, and flexible storage solutions, Fetch streamlines operations for property teams while creating unmatched convenience for residents. Operating nationwide with rapid growth ahead, we combine logistics, technology, and hospitality to shape the future of multifamily living.

Fetch is looking for a Warehouse Manager to lead operations in your market and bring Fetch's services to life for residents and property teams. Our Operations team is the driving force behind everything we do — and we're looking for logistics leaders with a passion for process, organizational excellence, and the ability to build and develop teams that deliver superior resident experiences.

As a Warehouse Manager, you will own the full package fulfillment operation at your site, lead and develop a team of drivers, associates, and supervisors, and serve as the operational backbone of your market. You will be expected to operate with a high degree of autonomy, owning your site's performance, culture, and outcomes. At Fetch, our leaders shape the culture and experience of our teams, residents, and clients — we're looking for Warehouse Managers who align with our core values and lead by example every day.

• People Taking Care of People
  - We prioritize the safety of our team members while passionately developing our teams to reach their highest potential.
• Enjoy the Journey
  - While embracing constant change and the hard work ahead, we maintain our identity by finding joy in the journey and pausing to celebrate how far we’ve climbed.
• Deliver Value
  - By aligning our business model with profitability and growth, we remain focused on delivering consistent, high-quality results for our clients, team members, partners, and investors.
• Growth Mindset
  - Driven by a mantra of continuous improvement, we embrace physical expansion, creative solutions, and the lessons learned from bold risks to remain innovative.
• Cultivate Fans
  - We are dedicated to exceeding expectations through authentic and responsible service that earns the trust and advocacy of our customers and team members.

• Manage multi-site warehouse operations across 1–3 facilities, including labor planning, staffing coordination, operational execution, and service performance
• Serve as the direct people manager for warehouse supervisors and hourly staff, including performance management, coaching, and employment decisions in partnership with HR.
• Review and approve timesheets, punch changes, overtime, and lunch compliance daily, owning site attendance accountability by monitoring patterns and addressing issues accordingly
• Train, assess, coach, and develop warehouse staff including drivers, associates, and supervisors through ongoing performance management and leadership development
• Create, model, and drive a culture of safety and wellbeing at your site — going beyond compliance with company policies, safety procedures, OSHA regulations, and security standards to build an environment where every team member works safely every day
• Serve as a self-sufficient problem solver and on-site owner in an environment where support teams are not always present, wearing multiple hats and driving day-to-day execution while partnering with remote teams across a broader network
• Conduct daily team stand‑ups with warehouse associates and delivery drivers covering stretching, SLA performance, delivery behavior review, and vehicle inspection accountability
• Leverage operational reporting tools to track site performance against key metrics including over-the-road, under-the-roof, and same-day SLA attainment and drive data-informed decisions
• Coordinate and optimize delivery operations including route efficiency, bulk scheduled deliveries, and rush or special delivery requests
• Manage inventory accuracy daily through the Fetch platform, maintaining our location audit cadence
• Coordinate operational relationships with…