Alterations Specialist

Overview

• Minimal weekday hours required (join for weekends only!)
• $400 bonus for every referral hired with NO LIMIT*
• Competitive hourly pay rates & team bonus
• Get Paid Early!

* Additional terms and conditions apply.

At David’s Bridal, we empower our customers and employees to stay true to their dreams and find the one—whether that means the wedding dress that matches a personal style or the career that is a perfect fit. Join a company that dominates the products in their category—one of the highest customer service scores in retail!

We make dreams happen—apply today!

Alterations Specialists are responsible for completing all fittings and alterations to the high standards of David’s Bridal and report to the Store Manager. They exemplify friendly, knowledgeable, and technical expertise, delivering superior customer service.

• Welcome all customers with genuine enthusiasm over the phone, virtual chats, and in person; communicate clearly and concisely and adapt style to suit customers.
• Use all systems to manage customer flow and deliver a five‑star customer experience.
• Maintain all service levels by being prepared, welcoming, and meeting the needs of every customer—including operational checklist tasks.
• Provide an exceptional service experience to multiple customers at one time and contribute to the store’s achievement of five‑star customer service.
• Proactively address customer concerns with confidence; know when to escalates and partner with leadership.
• Communicate how alterations can perfect a dress and promote all alteration services and personalization options.
• Assist stylists in closing sales by consulting on gown fit and customization.
• Maintain store standards to support a flawless shopping experience.
• Maintain a high standard of dress in compliance with the Dress Code Policy.
• Greets and escorts all alteration customers to and from appointments.
• Inspect all garments altered, steamed, pressed, and cleaned to verify pristine condition before delivery.
• Respond promptly to all customer questions with product and service information.
• Build long‑term relationships to exceed customer satisfaction and loyalty.
• Manage inventory of special orders and pickups, ensuring first‑quality standards for all merchandise.
• Ensure alteration pricing is at company standards.
• Manage all alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
• Resolve customer service issues effectively and in compliance with company guidelines.
• Support all cash wrap behaviors and process transactions with accuracy to celebrate every customer.
• Maintain the alterations room so it is consistently clean and well‑organized.
• Perform duties and tasks as assigned by store management.

• Occasionally required to stand, walk, and sit for extended periods; reach for tools and objects; climb stairs; stoop, kneel, crouch, or crawl; and move throughout the store;
• Ability to lift or move up to 10 pounds;
• Use of POS terminals, counting money, steaming garments, and operating computers;
• Need for good vision, depth perception, and use of peripheral vision for long periods of time.

• High school diploma or equivalent degree.
• 1‑2 years prior retail experience in an apparel or specialty store environment.
• Prior sewing experience required, preferably in bridal or special‑occasion production.
• Prior experience with a computerized POS system is a plus.

• Rewarding Environment and Competitive Pay
• Team Bonus
• Dayforce Wallet – Get Paid Early!
• Generous Team Member Discount After First Pay Period
• Vision Care
• Supplemental Insurances – Critical Illness, Hospital Indemnity, and Accidental Injury
• 401K Program
• Discounts for Identity Theft Protection, Home and Auto Insurance, and Mobile
• Legal Benefits (Met Life Hyatt Legal Plans)
• Pet Insurance

David’s Bridal encourages applications from all qualified candidates. We have a great record of accommodating persons with disabilities. Contact Human Resources at  or  if you need accommodation at any stage of the application process or want more information on our accommodation policies.

The preceding job description is designed to highlight the general nature and level of work performed by employees within this classification. It is not intended to be a comprehensive description of all duties, responsibilities, and qualifications required.

The starting rate of pay offered will vary based on factors including but not limited to position offered, location, training, and experience. At David’s Bridal, it is rare for an individual to be hired at the high end of the range in their role.