Operations Associate - Springfield Mall

Overview

The Operations Associate role is to create an outstanding customer experience by performing operations functions within the store. The Operations Associate is an early morning position and you will work with a team to perform functions prior to store opening.

• Customer Service:
  You navigate the store at a fast pace, engage with customers, and assist with questions or requests to ensure a positive experience.
• Executes pricing and signing:
  You can change ticket prices and signage on merchandise across the store efficiently.
• Replenish and restock the store:
  You understand customer needs and assist peers by pulling and preparing merchandise to ensure the right styles and sizes are available.
• Receive and unload merchandise:
  You work with teammates to unload trucks and prepare merchandise in the backroom.
• Backroom standards:
  You keep the stockroom safe, clean, and organized.
• Omnichannel:
  You contribute to omnichannel efforts including Buy Online Pickup in Store, Ship from Store, Order Delivery and Returns, Shipping Online Orders, and Merchandise Receiving.
• Merchandise strategy:
  You execute the merchandising plans provided by leadership to maintain standards and deliver an outstanding customer experience as goods flow to the sales floor.
• Participates in a learning environment:
  You absorb new information from peers or training materials on merchandise, shrink, safety, productivity, and other business processes.

• Results:
  Solve problems and make smart decisions that drive sales, profit, or customer service; execute work efficiently and effectively; inspire strong performance in yourself and others.
• Ownership:
  Provide great customer service; cooperate and build positive, inclusive, and respectful relationships; take accountability for actions and outcomes.
• Intensity:
  Proactively find ways to improve the customer experience; demonstrate confidence and urgency to do what is right.
• Work experience:
  
  1-2 years of retail experience.

At this time, JCPenney does not anticipate closing this job opportunity.

If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation.

For paid vacation days, as well as eligibility requirements for other benefits, please visit

JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company s product assortment meets customers  everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical.

The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop – from  to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. Please visit JCPenney s Newsroom to learn more and follow JCPenney on Facebook, Instagram, Twitter, and Linked In.

USD $13.00/Hr - USD $16.25/Hr.