Retail Selling Support Associate - Womens Clothing, Springfield

Overview

Be part of an amazing story. Macy's is more than just a store. It's a story that has captured the hearts and minds of America for more than 160 years. It's a story about innovation and tradition, inspiring stores and irresistible products, the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. Those moments and milestones are part of what makes Macy's a special place to work.

As a Macy's Women's Clothing Selling Support colleague, you will help customers express their personal style and turn fashion into a source of inspiration. With a passion for hospitality, an eye for trends, and strong product knowledge, you will create meaningful connections through genuine, engaging conversations. You will actively circulate the sales floor to understand each customer's needs, share the benefits of our loyalty programs, and guide them through a seamless shopping journey from start to finish.

In addition to delivering exceptional service, you will help maintain merchandise standards, support fitting‑room and sales‑floor upkeep, and assist with fulfillment to ensure a polished, shop‑ready environment.

• Begin each day energized and ready to make an impact: greet teammates, review sales goals, learn new arrivals and top‑selling items, and stay up to date on current trends and promotions.
• On the floor, focus on the customer: offer a warm welcome, make eye contact, and create friendly, personal conversations to build relationships.
• Throughout the day, maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, and supporting any needed merchandise moves.
• Finish strong by sharing loyalty‑program benefits, ensuring customers have all they need, and ending with a sincere thank‑you, often walking the package around and using the customer's name.
• Support each other with honesty, care, and collaboration to better serve our customers and communities.
• Strive for excellence: improve every day, achieve sales goals, and learn from each other to deliver individual and store results.

Full‑time colleagues are typically scheduled to work 30 or more hours per week; part‑time colleagues are typically scheduled 12-24 hours per week. All schedules include weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found at

• Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality.
• Understand and communicate effectively with customers, co‑workers, and supervisors.
• Read and understand employment policies and safety rules/procedures in English.
• Comfortable communicating and collaborating with customers and colleagues.
• Meet daily sales goal challenges.
• Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits.
• Enjoy meeting people, learning about them, and sharing information.
• Resourceful and eager to start a new venture, adapt to changing priorities, work independently, and thrive in team dynamics.
• Handle electronic devices with no problem.

• Talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours, lifting at least 25 lbs., stooping, kneeling, crouching, and climbing ladders, reaching above eye level.
• Requires close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash register to process transactions.

• Dynamic, inclusive environment with competitive pay and benefits.
• Comprehensive health and wellness coverage and a 401(k) match.
• Paid time off and eight paid holidays.
• Continuous learning and leadership development.
• Community involvement via Colleague Resource Groups and volunteer opportunities.
• Merchandise discounts.
• Performance‑based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.

Benefit…