Receiving Support Captain, Springfield - VA

Receiving Support Captain, Springfield - VA - Full Time

Springfield, VA, United States

Schedule:

Full time, 30+ hours per week. Pay: $16.50 - $26.76 hourly rate*.

Be part of an amazing story

Macy’s is more than just a store. We’re a story that has captured the hearts and minds of America for more than 160 years. The company is known for innovations and traditions, inspiring stores and irresistible products, Macy’s 4th of July Fireworks, the Thanksgiving Day Parade, and countless memorable moments.

Job Overview

As a Receiving Support Captain, you are an advocate for the customer and a role model for your colleagues. Your expertise in customer satisfaction, merchandising, and building brand loyalty drives results through promotional and omni‑selling initiatives. You report to a People Leader and play a key role in communicating expectations and priorities to the team. Advancement opportunities include Personal Stylist or Sales and Customer Experience Manager.

Full‑time colleagues are typically scheduled to work 30 or more hours per week, while part‑time colleagues are scheduled 12‑24 hours per week. Hours depend on business needs and colleague availability.

• Depending on your station, you will fulfill customer orders, merchandise, process new products, or supervise the selling floor to deliver exceptional customer service.
• Lead colleagues in executing and completing assigned tasks.
• Advocate for the customer, model best practices, and provide fast feedback on how to improve the customer experience.
• Ensure high‑level customer service through problem‑solving and customer‑focused resolutions.
• Enhance the in‑store customer experience by promoting the Macy’s mobile app.
• Meet with People Leaders throughout the day to plan and monitor total store activities.
• Provide continuous feedback to People Leaders that drives a positive customer experience and improves processes.
• Perform store opening and closing procedures, including alarm system access and register settlement.
• Lead and participate in maintaining best‑in‑class merchandise standards.
• Educate colleagues on point‑of‑sale technology, radio frequency equipment, and applications that assist in selling and fulfillment.
• Foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections with colleagues, customers, and communities.

• Flexible availability—including days, evenings, weekends and holidays—with regular, dependable attendance and punctuality.
• Proficient in communicating effectively with customers and providing clear direction to colleagues.
• Self‑starter who adapts quickly to changing customer expectations and needs.
• Resourceful and able to adapt to changing priorities and deadlines.
• 1‑2 years of direct retail experience preferred.
• High school diploma or equivalent.

• Lifting, constant moving, standing, and reaching with arms and hands. This role involves standing for at least two consecutive hours, lifting at least 50 lbs, stooping, kneeling, crouching, climbing ladders, reaching above eye level, and requires color vision.
• Frequent use of computers and other technology, including handheld equipment, cash registers, and ability to process register transactions.

Our team enjoys a dynamic and inclusive environment with competitive pay and benefits, including comprehensive health and wellness coverage, a 401(k) match, paid time off, eight paid holidays, continuous learning and leadership development, and community engagement through Colleague Resource Groups and volunteer opportunities.

• Performance‑based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

Performance‑based incentives and bonuses may be available. Eligibility requirements may apply based on location, job level, classification, and length of employment.

We offer unique opportunities to be part of some of the most memorable moments in people’s lives—whether helping a customer find the perfect gift, streamlining operations, enhancing online shopping, buying in‑style merchandise, or designing a balloon for the Thanksgiving Day Parade.

Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.