Retail Supervisor

What you’ll bring to the team Lead the Team. Elevate the Experience. Drive Results.

Are you a passionate retail leader who thrives in a fast-paced, guest-focused environment? Do you enjoy motivating teams, delivering exceptional customer experiences, and driving business success? If so, we have the perfect opportunity for you!

We are seeking an energetic and hands-on Retail Supervisor to lead our Retail Team in delivering memorable guest experiences while maintaining the highest standards of safety, operational excellence, and commercial performance. This is more than a supervisory role. You’ll be a mentor, coach, problem solver, and role model who inspires a culture of positivity, accountability, and FUN.

The ideal candidate will have a
minimum of two years of supervisory experience in a retail, visitor attraction, or customer-facing environment. They will be a motivated and adaptable leader who thrives in a dynamic setting and is committed to delivering exceptional guest experiences.
Flexibility is essential
, as this role requires
availability based on operational needs
, including
mornings, evenings, weekends, and holidays
. Occasional evening or overnight shifts may also be required to support merchandising, inventory management, and other operational initiatives.

As a Retail Supervisor, you’ll work closely with the Retail Manager to oversee daily retail operations, develop team members, and drive business results. You’ll also serve as a Duty Manager
, supporting the overall operation of the attraction and ensuring an outstanding experience for every guest.

• Lead and inspire the Retail Team to consistently provide world-class customer service.
• Create a guest-obsessed culture focused on exceeding expectations and achieving mystery shop and KPI targets.
• Resolve guest concerns professionally and effectively, turning challenges into positive experiences.
• Ensure team members are trained and empowered to deliver exceptional service and guest recovery.

• Be a visible, hands-on leader by providing coaching, mentorship, and real-time feedback on the sales floor.
• Support recruiting, hiring, onboarding, training, and ongoing development of retail team members.
• Manage performance through appraisals, development plans, and performance improvement processes.
• Recognize achievements and promote engagement through team incentives and rewards.
• Foster a positive, collaborative, and inclusive workplace where innovation and ideas are encouraged.

• Ensure compliance with all health, safety, operational, and employment policies and procedures.
• Maintain exceptional standards of cleanliness, presentation, and operational efficiency throughout assigned areas.
• Lead daily team briefings and communicate updates, priorities, and business goals effectively.
• Respond quickly and effectively to operational challenges, incidents, and guest concerns.
• Monitor staffing levels to ensure efficient coverage and optimal team utilization.

• Partner with the Retail Manager to drive revenue and achieve commercial performance goals.
• Support merchandising, inventory management, stock replenishment, and ordering processes.
• Monitor inventory accuracy and ensure timely completion of required inventory management tasks.
• Analyze key business metrics, including sales performance, KPIs, inventory levels, and guest feedback.
• Continuously evaluate retail spaces and recommend improvements to enhance visual appeal and profitability.

• Act as Duty Manager when required, overseeing attraction-wide operations.
• Support multiple departments to ensure the attraction operates safely, efficiently, and successfully.
• Provide leadership during peak periods and respond confidently to operational incidents and emergencies.

This is what we do every day. Our 31,000+ awesome colleagues create and play together to spark the imaginations of children and LEGO® fans of all ages, all around the world. Just imagine being part of this – playing with ideas, creating magical experiences, and learning while growing and building your dream career.