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Customer Success Mgr./ CSM Customer Service Rep

Vehicle Upgrade Specialist — Drive Upgrades & Customer Wins

Job in Springfield, Fairfax County, Virginia, 22161, USA
Listing for: Sheehy Lexus Of Richmond
Full Time position
Listed on 2026-02-16
Job specializations:
  • Sales
    Customer Success Mgr./ CSM
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM, Customer Service Rep
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below
A leading automotive retailer located in Springfield is seeking an Upgrade Specialist to enhance customer experience by identifying vehicle upgrade opportunities. The ideal candidate will have a background in sales or customer service and exhibit strong communication and relationship-building skills. Responsibilities include utilizing customer data, educating clients about vehicle exchange options, and maintaining ongoing communication. A competitive benefits package, including health insurance and career advancement opportunities, is offered.
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