Membership Ambassador

Job Details

Job Location: Springfield, VA 22151

Position Type: Full Time

At The St. James, we are redefining sports, wellness, and entertainment. Our mission is simple: to help people unlock their full potential. Our flagship location in Springfield, Virginia, is home to a premium, performance-focused health club, an innovative recovery and wellness spa, and an expansive active entertainment center. With world-class sports facilities--a FIFA-sized indoor field, NHL-standard ice rinks, and a 50-meter Olympic pool--The St.

James offers more than thirty sports and recreational activities, creating the ultimate destination for individuals and families.

You are a high-energy, goal-oriented Membership Ambassador with a passion for health, fitness, and exceptional customer experiences. Adaptable and motivated, you thrive in a fast-paced, team-driven environment. Your background in hospitality, sales, or sports management gives you an edge in creating meaningful client relationships. You have a team mentality and thrive in a competitive team setting. If you have experience in high-end hospitality, luxury retail, or sports management/sales, we would love to hear from you!

• Actively sell memberships, sports programs, and other services to prospective clients.
• Build and maintain lasting relationships with members, acting as their trusted advisor.
• Conduct personalized tours and match clients with services that meet their needs.
• Onboard new members, ensuring a seamless and engaging experience.
• Collaborate with internal teams to deliver top-notch service and experiences.
• Support member engagement and retention through ongoing communication and tailored recommendations.
• Participate in event planning and organize member-exclusive activities to foster community and connection.
• Track and report on membership growth and engagement metrics.
• Be a visible, proactive ambassador throughout the facility, ready to assist and connect.

• Compensation:
  Earn $80K to $100K annually (base salary + commissions).
• Benefits:
  Enjoy comprehensive health coverage (Medical, Dental, Vision, Life, Disability).
• Retirement:
  Access a 401(k) plan with a 4% employer match.
• Time Off:
  Unlimited PTO to recharge and balance work-life priorities.
• Perks:
  Complimentary club membership and exclusive employee discounts.
• Community:
  Join a supportive, dynamic team that values collaboration and innovation.

• Engage with current and potential members through personalized outreach, calls, and in-person interactions.
• Conduct tours and connect prospective members with programs tailored to their goals.
• Collaborate with Member Services, Personal Training, and Sports program teams to ensure exceptional service delivery.
• Participate in daily team meetings to strategize and discuss feedback.
• Plan and execute internal and community-oriented events and member-focused activities to drive awareness and engagement.
• Track member interactions and manage CRM tools to monitor progress and retention.

• 2-4 years of experience in client relations, account management, or hospitality (luxury experience preferred).
• Proven ability to build strong relationships and drive customer satisfaction.
• Exceptional communication and people skills.
• Strong organizational and multitasking abilities in a dynamic environment.
• Familiarity with CRM tools (Salesforce experience preferred).
• A proactive, detail-oriented mindset with a customer-first approach.
• A passion for sports, health, fitness, and wellness.

• Our Membership Ambassador team is compensated based on a generous commission and bonus structure.
• We would hate to miss your application because you do not meet every…