Assistant Security Manager - MGM Springfield

Springfield, Massachusetts

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

The Assistant Security Manager plays a crucial role in supervising shift employees, ensuring operational efficiency, and maintaining safety for both guests and staff, all while adhering to company policies and relevant regulations. This position involves performance oversight, shift scheduling, and fostering a secure environment, contributing to the overall effectiveness and compliance of security operations.

• Manage security officers, department operations, and support staff, including interviewing, hiring, creating employee schedules, implementing approved procedures, training and evaluating officers, enforcing policy and administering discipline and coaching as needed; plan, develop and direct staff, work assignments and station coverage
• Oversee guest and employee safety by promoting a safe and secure environment and implementing and enforcing state, local jurisdiction, regulatory, and company policies and procedures
• Act as a liaison with the appropriate outside agencies during security incidents
• Assist management with onsite investigations; coordinate and supervise onsite investigations as deemed necessary
• Monitor and support security-related processing
• Ensure guest questions and concerns are addressed immediately, either personally or by contacting the appropriate department or member of management, to obtain the answer to the question, or obtain assistance in resolving the concern
• Respond to guest and employee emergencies and reported threats, document incidents and ensure proper escalation for reporting and resolution purposes

• Ability to maintain professionalism and mastery of leadership abilities
• Preferred knowledge and understanding of resort, casino and/or hospitality investigation
• Preferred proficiency of computer software including Outlook, MS Word, Excel, and PowerPoint, as well as proficiency with office equipment (telephone, copier, fax machine)
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
• High school diploma or GED
• Preferred: 2+ years of direct security experience in a high‑end resort/casino environment or law enforcement and/or military experience, with previous supervisory experience or in a team‑leader capacity or prior relevant experience
• Can work varied shifts, including weekends and holidays

• Healthcare, and 401(k) benefits
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

The pay range for this role is:

$44,360.04 - $58,555.89

This range represents a good faith estimate of the salary range that MGM reasonably expects to pay for the position upon hire. The actual salary offer will take into account a wide range of factors, including location.

Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.

Are you ready to JOIN THE SHOW
? Apply today!