Security Dispatcher

About the Role

Join our Security & Emergency Services team as an Emergency Dispatcher and be the calm, confident voice when it matters most. You will manage emergency and routine service calls from our central command center, monitor security and EMS systems, and dispatch teams quickly and efficiently.

Greenspring Village by Erickson Senior Living, Springfield, Virginia

Night Shift: 7pm to 7am

• Manage emergency and routine service calls.
• Monitor multiple security and EMS systems.
• Dispatch teams quickly and efficiently.
• Track all pertinent information during your shift and initiate the first level of the incident report for Security and Emergency Services Officer completion.
• Monitor the Emergency Call System for independent living and track the status of residents involved in emergency situations.
• Monitor Fire Alarm System.
• Dispatch ambulance, private ambulances, or 911 as needed.

• Prior experience in 911 call‑taking/dispatching or Emergency Medical Services preferred.
• Ability to maintain composure and situational awareness while dealing calmly with emergencies, ambiguity, and new challenges.
• Effective communication skills with residents, visitors, and staff at all levels.

$19 per hour.

• Culture of diversity, inclusion, equity, and belonging.
• Medical, dental, and vision packages with annual reimbursement for qualified wellness expenses, personal health coaching, and telemedicine options.
• PTO plans and company paid volunteer hours in accordance with applicable state law.
• 401(k) for all members 18 and over with 3% company match.
• On‑site medical centers for wellness visits and sick care for all members over 18.
• 30% discount on food and drinks at on‑site dining venues and healthy choice meal options at discounted prices.

Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information, or any other category protected by federal, state or local law.