Side​/Cold side Commercial Kitchen Equipment Lead Service Technician

POSITION SUMMARY

The Lead Service Technician is a field-based technical leader responsible for diagnosing, repairing and maintaining commercial kitchen equipment across both hot-side (cooking) and cold-side (refrigeration) platforms. This role provides hands-on technical expertise while supporting and mentoring other technicians to ensure high-quality service delivery and customer satisfaction. Located in Springfield, VA. Field Based - Full Time.

• Diagnose, troubleshoot, and repair commercial cooking equipment including ovens, fryers, grills, steamers, and ranges.
• Service refrigeration systems including walk-ins, reach-ins, ice machines, and prep tables.
• Perform equipment installations, startups, and system calibrations.
• Conduct preventive maintenance and safety inspections.

• Serve as technical lead on complex service calls.
• Support training and development of junior technicians.
• Provide guidance on troubleshooting best practices and safety standards.
• Assist Service Manager with field quality control and escalation support.

• Communicate clearly with customers regarding diagnostics, repair plans, and timelines.
• Maintain professional relationships with restaurant operators, healthcare facilities, and institutional clients.
• Deliver exceptional service aligned with company standards.

• Complete digital work orders, parts documentation, and service reports accurately.
• Ensure compliance with manufacturer specifications and local codes.
• Maintain company vehicle, tools, and inventory.
• Promote a safe work environment at all job sites.

• Field-based role servicing commercial kitchens.
• Combination of scheduled maintenance and emergency repair calls.
• Regional travel as required.

• 5+ years of commercial kitchen equipment service experience (hot and refrigeration).
• EPA Certification (Type I/II or Universal) required for refrigeration work.
• Strong electrical, gas, and mechanical troubleshooting skills.
• Ability to read schematics and wiring diagrams.
• Valid driver's license with clean driving record.
• Ability to lift up to 75 lbs and work in active kitchen environments.

• Manufacturer certifications (Hobart, Rational, Henny Penny, etc.).
• Experience leading or mentoring technicians.
• Strong problem-solving and customer service skills.
• Technical trade school or refrigeration training.

• Strong troubleshooting across gas, electrical, and refrigeration systems
• First-time fix mindset
• Time management and route efficiency
• Customer relations management
• Safety-focused and detail-oriented
• Accountability and ownership

• Competitive compensation
• Portal to portal pay
• Overtime opportunities
• Company vehicle
• Company credit card for travel expenses
• Company cell phone
• Medical, dental, vision benefits from Day One
• 401(k) with company match
• Paid time off and holidays
• Ongoing technical training and certification support (CFESP prep programs, hands-on manufacturer training)
• Tuition reimbursement for additional certifications
• Career progression opportunities into Field Supervisor or Service Manager roles