Case Management Specialist Level 2

Case Management Specialist Level 2

Amentum is seeking a Case Management Specialist Level 2 to support the National Geospatial-Intelligence Agency (NGA) in Springfield, VA.

• Provide case management support to established PERSEC programs
• Support the execution and maintenance of the day-to-day NGA PERSEC programs through case management initiatives
• Provide agency level technical expertise concerning the personnel security disciplines and standard operating procedures in support of case management initiatives
• Prepare, support and administer PERSEC program briefings, as needed
• Prepare, write, and present reports/whitepapers, various forms of correspondence, as required
• Research, prepare and maintain security procedures/guidance in support of case management
• Brief SISP leadership and other NGA KC’s regarding the program requirements and regulations in support of case management initiatives
• Appropriately and accurately maintain and update databases and files e.g., People Soft security system of records, SISP SharePoint Pages, internal SISP file folders, etc. with data entry in a timely manner/real time related to case management initiatives, as needed
• Respond in a timely manner to all telephone and/or email actions, questions, or status inquiries
• Assist in maintaining distribution lists for customers to contact PERSEC for case management initiatives, as needed/required
• Bring case management initiatives issues to the attention of the government Team Leads
• Assist the government PERSEC team to help in developing recommendations for improvement
• Provide service excellence in guidance and resolution to internal and external customers’ questions and inquiries in a timely manner for support to their programs
• Utilize a variety of security concepts, principles and practices to analyze and recommend solutions for difficult and complex security issues
• Document and provide Weekly Activity Report (WAR) actions in the SISP designated template and timeline to the Government Lead
• Monitor all case progress to ensure cases are completed within IRTPA/DNI mandates
• Manage assignment, tracking, reporting and prioritization of cases as specified by the Government
• Accurately create the DNI Quarterly Metrics reports and deliver for review at least three business days prior to the external suspense
• Prepare the SISP monthly metrics slides with all required information and deliver to SISP leadership by the seventh business day of the month
• Elevate to the SISP leadership issues and proposed solutions to bottlenecks precluding achievement of metrics
• Maintain all tracking reports and status reports in PERSEC Drive shared files, with the latest revision in the external folder, and historical records maintained in an archive folder
• Maintain metrics slides and reports in the PERSEC shared files on COE and SBU, as appropriate based on classification level
• Ensure all case data entry is current and accurate in the People Soft Investigations and Adjudication Modules
• Inspect and document that all folders are clearly marked and easily searchable, using the document mapping criteria provided by the Investigations and Adjudications Branch Chiefs
• Receive and process Electronic Deliveries (eDels) from NGA Investigation Service Provider to respective SISP Branches
• Process and maintain all NGA personnel electronic fingerprinting in accordance with SISP policy and procedures and Rap Back enrollment/maintenance guidelines
• Coordinate to obtain ink fingerprinting if electronic capturing is unavailable
• Process Other Government Agency File Procurement Request for National Agency Checks (NAC)

• TS/SCI clearance and must be willing to undergo a polygraph exam
• Bachelor’s degree or equivalent experience in a related field to personnel security
• General knowledge of/experience in personnel security (3-6 years) in the DOD/IC
• Attention to detail when applying personnel security case management methodologies
• Significant experience with Microsoft Suite
• Demonstrated experience in clear and concise writing skills
• Excellent organizational skills to ensure meeting required timelines and Federal Investigative Standards quality standards

$90,000.00 - $

The…