Platform Engineer

Job Description

Mission Technologies, a division of HII, is hiring a Platform Developer to support our new mission in Springfield, VA. This role is responsible for designing, developing, and maintaining solutions within the organization’s Service Now environment. You will work closely with stakeholders to gather requirements, implement enhancements, and ensure reliable day‑to‑day operation of our Service Now workflows and applications. In this position, you will support platform configuration, script development, system integrations, and overall platform health to meet evolving mission needs.

In this role, you’ll work as a Service Now Developer supporting mission‑critical capabilities. Service Now experience is ideal but not required; candidates with Salesforce, BMC Remedy, or Jira Service Management/Service Desk expertise will receive structured onboarding, hands‑on training, and ongoing mentorship to build strong Service Now proficiency.

In addition to hands‑on development, this role assists with maintaining system security, supporting platform life cycles, and ensuring stable, secure, and scalable Service Now operations.

• Design, configure, and implement Service Now solutions aligned with business requirements and ITIL best practices.
• Develop and customize modules, applications, workflows, and integrations within the Service Now platform.
• Translate functional and technical requirements into effective, scalable Service Now configurations.
• Build and maintain custom scripts, UI policies, client scripts, business rules, and automation workflows.
• Collaborate closely with product owners, process owners, and cross‑functional teams to enhance platform capabilities.
• Troubleshoot issues, perform root‑cause analysis, and deploy fixes and enhancements.
• Ensure documentation is created and maintained for configurations, customizations, and development work.
• Follow governance, security, and development standards to maintain a stable and compliant Service Now environment.
• Identify opportunities to improve processes through automation and platform features.

• 5+ years of Service Now (preferred), Salesforce, BMC Remedy, or Jira Service Management/Service Desk development experience.
• 2+ years of JavaScript development experience.
• Proficiency in REST/SOAP API integrations, workflow design and automation, Agile development environments, ITSM‑based implementations and platform configuration, custom application development.
• TS/SCI clearance required, with the ability to obtain a CI Poly.
• Must meet DoD 8140/CSWF for 632‑Basic or be willing to obtain the appropriate credential within 6 months.
• For Level 3: 5 years relevant experience with a Bachelor’s in a related field, 3 years with a Master’s, or a High School Diploma with 9 years of relevant experience.
• For Level 4: 9 years relevant experience with a Bachelor’s, 7 years with a Master’s, or a High School Diploma with 13 years of relevant experience.

• Experience working with CMDB / CSDM‑aligned data models, Service Now Integration Hub, Service Now Service Portal or UI Builder.
• Experience supporting enterprise‑scale implementations and previous work supporting de‑customization efforts.
• Service Now formal training or certifications such as CSA, CAD, CIS‑ITSM, CIS‑ITOM, or Performance Analytics; or equivalent Salesforce, BMC, or Jira credentials.

• Competitive salary ranging from $113,000 to $180,000 depending on level.
• Best‑in‑class medical, dental, and vision plan choices.
• Wellness resources, employee assistance programs.
• 401(k) savings plan options.
• Life insurance, employee discounts.
• Paid holidays and paid time off.
• Tuition reimbursement and early childhood and post‑secondary education scholarships.
• Occasional bonus or other non‑recurrent compensation for qualified positions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, veteran status, or any other basis protected by federal, state, or local law.