Dispatcher, Transportation

Transdev is hiring Dispatchers at our WMATA location. The dispatcher oversees road service through communication with operators and provides customer support to the clients. We seek customer‑service‑oriented professionals who are dedicated to safety.

• Competitive compensation: $24.38 - $31.93 (hourly)
• Vacation: a minimum of 5 days per year
• Paid sick leave: 40 hours yearly for full‑time employees
• Medical, dental & vision coverage after 90 calendar days of employment for full‑time employees
• Life insurance, 401(k) retirement benefits, and company holidays

• Oversee road service assigned carriers by tracking trip performance, ensuring routes begin on time, monitoring incidents and performance metrics.
• Provide customer support by responding to questions and concerns regarding trips, including no‑shows, cancellations, and missed trips.
• Manage emergency situations for vehicle operators, acting as liaison between the carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Perform other duties as required.

• High school diploma or GED; technical degree preferred.
• 3–5 years’ experience dispatching.
• Excellent verbal, interpersonal and customer‑service skills.
• Problem‑solving and analytical skills.
• Must be able to work shifts or flexible work schedules as needed.
• Subject to DOT drug testing and physical exam if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
• Include a resume when applying.

• 10% of work is performed indoors in air‑conditioned or well‑ventilated facilities; 90% is performed outdoors in varying temperature, weather, and humidity conditions, often alone and in remote locations.
• Frequently stands and walks; can sit for up to three hours; walk long distances; possible sloped, slippery or uneven surfaces; normal manual dexterity and eye‑hand coordination; lift or handle material weighing up to 50–75 lbs. without assistance; bend, stoop, kneel, crawl, and crouch; corrected hearing and vision to normal range; verbal communication.
• Exposure to heavy traffic, dust, vehicle fumes, noise, cleaning solutions, oils and other liquids.
• Must be able to travel for company training, meetings or support missions.

Transdev maintains a drug‑free workplace. Applicants must be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.) and successfully pass a pre‑employment drug screen.

Transdev is an Equal Employment Opportunity employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or any other legally protected status.

About Transdev:
Cities, counties, airports, companies and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle fleets, and deliver mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries and proudly operated by 110,000 team members worldwide.

Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good.