Automotive Internet​/Business Development Representative

Company Description

Shottenkirk Automotive Group, established in 1964, is a multi-brand automotive retailer with over 2,000 employees nationwide. The group operates stores across six states:
Alabama, California, Georgia, Illinois, Iowa, and Texas. Shottenkirk represents a wide range of brands, including Honda, Chevrolet, Kia, CDJR, Toyota, Lexus, Acura, Jaguar, Land Rover, Hyundai, and Ford-Lincoln. The corporate headquarters are located in Frisco, Texas, supporting dealership operations and growth across all locations.

This is a full-time, on-site Automotive Internet / Business Development Representative role based in Springville, AL. The representative is responsible for responding promptly and professionally to online leads and inquiries, engaging prospective customers via phone, email, text, and chat. Daily tasks include qualifying leads, scheduling appointments for the sales team, updating and maintaining CRM records, and following up consistently to convert inquiries into showroom visits.

The role also involves coordinating with sales and service departments, monitoring online inventory listings, and supporting internet marketing campaigns to drive traffic and lead generation.

• Ability to manage online leads, communicate effectively with customers, and provide excellent customer service.
• Strong phone, email, and text communication skills, with the ability to handle high call and message volumes professionally.
• Experience working with CRM or lead management systems, including accurate data entry and follow-up tracking.
• Basic understanding of internet marketing and online vehicle listings, with interest in digital sales processes.
• Organizational and time-management skills to prioritize tasks and meet response-time and appointment-setting goals.
• Comfort working in a fast-paced dealership environment and collaborating with sales and service teams.
• Prior experience in automotive sales, call center, or customer contact roles is preferred but not required.
• High school diploma or equivalent; additional education or training in sales, marketing, or business is a plus.
• Willingness to work on-site in Springville, AL, with a flexible schedule that may include evenings and weekends.