Operations Associate

Position Summary

The Operations Associate is a cross-functional, entry-level role supporting daily operations at our third-party logistics (3PL) facility. This position blends hands-on warehouse support, system and user account administration, process documentation, and general office and administrative work. Success in this role depends on flexibility, follow-through, and a willingness to take on whatever the operation requires on a given day.

• Complete general warehouse tasks as assigned, including staging, consolidation, relabeling, cycle count support, and inventory moves
• Support receiving, put-away, picking, packing, and shipping functions during high-volume periods
• Assist with facility organization, housekeeping, and 5S upkeep in racking, staging, and dock areas
• Maintain organization of packaging supplies, consumables, and shipping materials; flag reorder needs
• Support special projects such as kitting, rework, returns processing, and client-specific packaging requests
• Escalate safety hazards, damaged product, or equipment issues to the appropriate supervisor

• Create, modify, and deactivate user accounts across company systems, including email, warehouse management system (WMS), and other operational platforms
• Execute onboarding access provisioning for new hires and offboarding access removal for departing employees within defined SLA timelines
• Maintain accurate records of active users, permission levels, and access changes
• Assist employees with basic account issues such as password resets, login troubleshooting, and access requests
• Support setup and inventory of workstations, scanners, printers, label printers, and other operational hardware
• Coordinate with IT vendors or internal technical resources on issues beyond first-line support
• Follow established access control and data handling procedures to protect client and company information

• Maintain and update recurring operational reports and trackers in Excel or Google Sheets
• Pull and organize data from the WMS to support volume, cycle time, and productivity reporting
• Draft and maintain standard operating procedures (SOPs), work instructions, and process documentation
• Identify recurring inefficiencies or data quality issues and surface them to management with supporting detail

• Maintain office supplies, common areas, and break room inventory
• Support document management, filing, scanning, and record retention
• Receive and route incoming mail, packages, and visitor traffic
• Support scheduling, meeting setup, and internal communications as requested
• Assist management with ad-hoc administrative projects and tasks as assigned

• Bachelor's degree (any field; supply chain, business, logistics, or information systems preferred)
• Proficiency with spreadsheets, including sorting, filtering, and basic formulas
• Strong written and verbal communication skills
• "Common sense" problem solving approach
• Demonstrated attention to detail, particularly when handling account access and data entry
• Ability to follow written and verbal instructions accurately and consistently
• Willingness to perform physical warehouse work as part of the regular workday
• Ability to handle sensitive employee and client information with discretion
• Reliable attendance and punctuality

• Internship or work experience in logistics, distribution, e‑commerce, or operations
• Familiarity with Google Workspace or Microsoft 365 administration
• Exposure to warehouse management systems (WMS), ERP platforms, or inventory software
• Intermediate Excel skills (Pivot Tables, VLOOKUP/XLOOKUP)
• Forklift or powered industrial equipment certification, or willingness to obtain

• Ability to lift and carry up to 25 lbs. occasionally
• Ability to stand, walk, bend, reach, and climb stairs for extended periods
• Ability to work in a warehouse environment with variable temperatures and noise levels
• Ability to sit and work at a computer workstation for extended periods
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role

This role is intended as a foundation. Associates who perform well are positioned to move into roles such as Account Manager, Inventory Control Specialist, Operations Analyst, or Systems Administrator as the business grows. You will be exposed to client relationships, carrier operations,…